Gladys Manyasi

I’m a hospitality front office professional with over three years of progressive experience, specializing in guest relations and front office operations in luxury hotels and safari camps. I deliver seamless check-in/check-out experiences, personalized concierge support, and service that consistently earns guest loyalty.

In my roles, I manage reservations and daily operations across multiple channels, processing high-volume inquiries while protecting room inventory and revenue. I’m proficient with Opera PMS, Mews Cloud PMS, and POS systems, and I handle billing, payment processing, and account reconciliation with accuracy.

I’m also focused on turning guest concerns into positive outcomes—responding quickly, resolving issues professionally, and coordinating across housekeeping, maintenance, and food & beverage teams. I bring strong conflict resolution, cultural awareness, and teamwork to ensure every stay feels safe, smooth, and memorable.