Brenda Night

I am a personable front office and guest relations professional with over three years of experience in luxury hospitality, focused on creating seamless, memorable stays for guests.

I consistently handle high-volume operations, managing check-ins and check-outs for up to 100 guests daily and working with Opera PMS and Fidelio to maintain accuracy and efficiency.

I take pride in resolving guest concerns promptly, achieving a reported 95% satisfaction rate, and coordinating across housekeeping and F&B to exceed expectations.

I hold a Diploma in Hospitality Management and bring strong upselling, itinerary planning, multilingual communication, and team collaboration skills to roles that prioritize service excellence and brand loyalty.