Open to opportunities

Brenda Night

@brendanight

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Experienced front office agent delivering exceptional guest experiences and service excellence.

Kenya

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What I'm looking for

I'm seeking a guest-facing hospitality role where I can deliver exceptional service, grow into supervisory responsibilities, work with a collaborative team, and contribute to high-end guest experiences and brand loyalty.

I am a personable front office and guest relations professional with over three years of experience in luxury hospitality, focused on creating seamless, memorable stays for guests.

I consistently handle high-volume operations, managing check-ins and check-outs for up to 100 guests daily and working with Opera PMS and Fidelio to maintain accuracy and efficiency.

I take pride in resolving guest concerns promptly, achieving a reported 95% satisfaction rate, and coordinating across housekeeping and F&B to exceed expectations.

I hold a Diploma in Hospitality Management and bring strong upselling, itinerary planning, multilingual communication, and team collaboration skills to roles that prioritize service excellence and brand loyalty.

Experience

Work history, roles, and key accomplishments

Guest Relations Agent

Kibo Safari Camp

Sep 2024 - Jul 2025 (10 months)

Delivered personalized guest services from arrival to departure, resolving issues promptly and achieving a 95% satisfaction rate. Coordinated with housekeeping and F&B and assisted VIP and international guests with itinerary planning to enhance guest experience.

Guest Service Opera PMS Fidelio Complaint Handling Multilingual Communication

Front Office Receptionist

Mara Maisha Camp

May 2022 - Sep 2024 (2 years 4 months)

Managed check-ins/check-outs for up to 100 guests daily using Opera PMS and handled bookings and phone inquiries with efficiency. Promoted hotel services to achieve regular upselling targets and maintained accurate records for management review.

Opera PMS Upselling Records Management Team Collaboration