Erica Jean
@ericajean
Client development professional driving strategic account growth and retention.
United StatesWhat I'm looking for
I am a client development and success manager with extensive experience cultivating long-term relationships, managing large account portfolios, and driving revenue growth through strategic, client-centered solutions. I excel at collaborating cross-functionally, implementing SOPs, and maintaining meticulous operational and data management practices to improve client outcomes.
My background includes managing 150+ accounts generating over $1M in monthly revenue, adapting quickly to changing systems, and applying claims and vehicle-damage expertise from earlier roles to enhance process efficiency and client trust. I bring strong communication, problem-solving, and organizational skills to help teams deliver measurable results.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Zeeba Automotive Group
Aug 2024 - Present (1 year 2 months)
Act as key liaison between Sales and Operations to improve workflows and client outcomes; maintain databases, track operational metrics, and draft SOPs to streamline cross-functional communication and client service.
Client Development Manager
Merchants Fleet
Jan 2023 - Aug 2024 (1 year 7 months)
Managed a portfolio of 150+ client accounts generating over $1M monthly revenue by building tailored solutions, retaining dissatisfied clients, and coordinating internal teams to deliver strategic client outcomes.
Auto Damage Adjuster
Gate City Collision
Jun 2002 - Jul 2007 (5 years 1 month)
Performed detailed vehicle damage assessments, negotiated settlements between clients and insurers, and improved documentation processes to expedite claims and preserve customer satisfaction.
Processed high-volume auto/home claims with accuracy, conducted investigations to detect fraud, negotiated equitable settlements, and pursued subrogation opportunities to recover losses.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Massachusetts Lowell
Criminal Justice
Completed coursework in Criminal Justice at the University of Massachusetts Lowell.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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