Jason McWhinnie

As a Systems Engineer at Oblong, I collaborated with teams to develop and deploy tools for in-house products, managed cloud migrations, and enhanced security measures. I oversaw system upgrades and coordinated data center consolidations during the pandemic, ensuring alignment with business needs.

Started on a small team with over 100 end-users building, managing, configuring, and troubleshooting Windows, Linux, MacOS, and various in-house systems and applications.

In my role as a Systems/Network Administrator, I managed Cisco-based networks, supported banking applications, and oversaw VMware environments. I was responsible for user management, application server maintenance, and ensuring system security and compliance.

Entered the position in a Help Desk role in charge of answering tier 1 help desk calls, imaging machines for end-users, and entering tickets into the ticketing system. Promoted to a Junior Systems Administrator role where I supported more applications and was more involved with onboarding/offboarding processes, mobile device management, and learning more about the infrastructure side of the bank.

Worked at a call center taking customer orders over the phone and troubleshooting customer issues. Approximately 90-100 calls per day with a turnaround time of about 2.5 minutes.

Held a few data entry positions at different companies while taking night classes to finish my Bachelor's degree.

Grade: 3.367

Relevant coursework included IT and Business Strategy, Business Intelligence, Systems Thinking, and C Programming. Achieved Dean's List honors during Fall 2006 and Fall 2007.