Open to opportunities

Jason Cross

@jasoncross

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Experienced general manager with a focus on customer service excellence.

United States

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my management skills in a challenging environment, with opportunities for growth and development.

I am a dedicated general manager with extensive experience in the restaurant and catering industry. My journey began at Macado’s Restaurant and Bar, where I honed my skills in overseeing daily operations, managing staff, and ensuring exceptional customer service. I successfully led a team of up to thirty employees, maintaining high standards while controlling food and labor costs. My commitment to excellence was recognized when I contributed to Macado's achieving the 2011 Store of the Year runner-up.

Currently, I serve as the General Manager at 620 State Restaurant and Catering, where I supervise a team of 25 employees and ensure the quality of menu items. My role involves not only managing staff but also handling administrative tasks such as payroll and invoicing using Quickbooks. My previous experience as an Account Manager at Blue Ridge Beverage allowed me to develop strong sales skills, managing over 50 accounts and achieving a remarkable 13% growth in 2017. I pride myself on my ability to build rapport with customers and vendors, fostering a team-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

620 State Restaurant and Catering

Jul 2019 - Present (6 years)

Ensured exceptional customer service and output of quality menu items. Supervised and scheduled up to 25 employees, assisting at various kitchen positions.

Customer Service Administrative Procedures Quickbooks

Sales Agent

Combined Insurance

Oct 2018 - Jun 2019 (8 months)

Obtained new business and direct accounts through cold calls and referrals. Educated business owners and individuals about product portfolios and managed accounts by filing claims and enrolling new employees.

Cold Calling Sales Account Management Customer Education

Account Manager/Sales

Blue Ridge Beverage

Jan 2017 - Oct 2018 (1 year 9 months)

Managed over 50 accounts in accordance with company standards, working with store managers to increase sales and maximize profits. Executed goals set by myself and the sales manager.

Account Management Sales Product Knowledge Customer Education Profit Maximization

Manager

Macado's Restaurant and Bar

Mar 2009 - Jan 2017 (7 years 10 months)

Oversaw day-to-day operations, supervising and scheduling up to thirty employees while maintaining customer service and controlling food and labor costs. Managed customer suggestions and complaints.

Operations Management Employee Supervision Customer Service Cost Control Inventory Management

Education

Degrees, certifications, and relevant coursework

East Tennessee State University

B.B.A., Business Management

Graduated with a Bachelor of Business Administration, concentrating in logistics and supply chain management. This program provided a strong foundation in business principles and supply chain operations.