Open to opportunities

Jason Babo

@jasonbabo

Message

Senior community support leader driving growth and exceptional customer empathy.

Portugal

Message

What I'm looking for

I seek remote roles across European time zones where I can lead community and customer support, drive partner and affiliate growth, mentor teams, and contribute to product quality in a collaborative, mission-driven company.

I am a Senior Community Support Expert with over 20 years in technology and the video game industry, experienced from startups to large corporations and 60+ person teams. I excel in community leadership, international relations, project management, talent development, and stakeholder communication.

My recent roles include Director of Community & Affiliate Relations where I implemented a new affiliate system that grew the network tenfold, and Senior Community Support where I designed helpdesk programs and contributed to QA testing. I have led partnership onboarding, delivered VIP support, and managed cross-functional software integrations to deliver projects on time and within budget.

I founded and run Vineyard, a philanthropic initiative providing web hosting and custom applications across a 22-server Linux network, demonstrating my technical administration skills and commitment to accessibility. I communicate fluently in English, Portuguese, and Spanish and am available for remote roles across European time zones.

Experience

Work history, roles, and key accomplishments

Current

Founder & Systems Administrator

Current

Vineyard

Jan 1998 - Present (27 years 8 months)

Founded and operate a philanthropic organization providing web hosting and tools for entrepreneurs, managing a 22-server Linux network to deliver MUDs, talkers, and web services to hundreds of users since 1998.

Linux Web Hosting Service Operations Community Support DevOps

Director of Community & Affiliate

Zygor Guides

Jun 2023 - Oct 2024 (1 year 4 months)

Spearheaded implementation of a new affiliate system, growing the network tenfold and improving affiliate engagement and profitability. Authored community-facing content that boosted interaction and retention.

Community Engagement Content Writing Implementation Analytics

Senior Community Support

Bright Star Studios

Nov 2021 - Mar 2023 (1 year 4 months)

Designed and implemented customer service strategy and helpdesk programs for the studio's title, improving support efficiency; contributed to QA by testing new builds to enhance release quality.

QA Testing Ticketing Systems Cross Functional Collaboration User Support

International Partnerships Manager

StreamTV

May 2021 - Oct 2021 (5 months)

Identified and evaluated esports and live-stream partnership opportunities, delivering reliable content partnerships that exceeded internal metrics over a successful 6-month contract.

Partnership Development Esports Partnerships Contract Management Strategic Planning KPI Tracking

Director of Customer Support

Birdsy

Dec 2020 - May 2021 (5 months)

Oversaw expansion of the customer service division during corporate restructuring and implemented customer service strategy and tool selection to support scaling operations.

Customer Support Management Strategy Development Change Management Process Optimization Leadership

Technical Project Manager

EsportsConstruct

May 2020 - Dec 2020 (7 months)

Liaised between management and engineering for multiple software integrations, streamlining communication and delivering projects on budget and on schedule with clear specifications.

Technical Project Management Integration Requirements Gathering Project Planning Agile Practices Documentation

Head of Partnerships

StreamHERO

Nov 2019 - May 2020 (6 months)

Led partner onboarding strategy and executed plans to welcome new partners, providing VIP support to ensure successful integration and goal attainment.

Onboarding Relationship Management VIP Support Strategy + Execution CRM

Customer Success Specialist

Lightstream

Jul 2018 - Nov 2019 (1 year 4 months)

Provided personalized technical support to content creators via live chat, identified recurring issues and shared solutions to elevate team knowledge and creator performance.

Customer Success Live Chat Support Intercom Technical Troubleshooting Knowledge Sharing Problem Solving

Partnerships Manager, Development

Twitch

Nov 2012 - Aug 2017 (4 years 9 months)

Managed partnerships and delivered personalized guidance to content creators, aiding audience growth and helping partners scale into successful entrepreneurs during a period of rapid company growth.

Partnership Management Relationship Building Onboarding Influencer Relations