Jasmin Nickson
@jasminnickson
I resolve healthcare claims, balance billing, and care-access issues while advocating for patients.
United StatesWhat I'm looking for
At Imagine 360 Services, I supported members with claims, coverage, care access, prior authorizations, and balance billing across 17 group accounts. I interpreted EOBs, triaged urgent inbox issues, and helped resolve sensitive billing discrepancies.
I've spent more than a decade helping patients navigate healthcare systems as a Certified Medical Assistant, medical receptionist, and intake support professional. My work connects patients, physicians, insurance groups, and clinical teams to keep care moving forward.
At Academic Cardiology & Associates and Comprehensive Breast Care, I scheduled complex procedures, documented medical and insurance information, supported patient education, and assisted with individualized care plans. Earlier, at Eastman And Wozniak Pediatrics, I supported checkups, diagnostic testing, specimen processing, vaccines, vitals, and patient admissions.
I'm committed to patient rights, respectful communication, and reducing the burdens patients face when navigating coverage and care.
Experience
Work history, roles, and key accomplishments
Member Services Intake Support
Imagine 360 Services
Jul 2021 - Dec 2025 (4 years 5 months)
Answered high-volume inbound calls from members, resolved balance billing issues, and submitted prior authorizations. Interpreted EOBs and trained new employees on balance bill workflows.
Certified Medical Assistant
Academic Cardiology & Associates
Jun 2016 - Jul 2018 (2 years 1 month)
Scheduled patients for procedures, documented medical information, and handled insurance details. Obtained payments and scanned identification and insurance cards.
Certified Medical Assistant
Comprehensive Breast Care
Jan 2016 - Jun 2016 (5 months)
Assisted physicians with surgical biopsies and reinforced patient education. Documented patient medical information and arranged individualized care plans.
Certified Medical Assistant
Eastman And Wozniak Pediatrics
Oct 2011 - Jan 2016 (4 years 3 months)
Assisted with checkups and diagnostic testing, collected specimens, and maintained medical supplies. Prepared patient charts and administered vaccines.
Intern
Blue Cross
May 2010 - Aug 2011 (1 year 3 months)
Assisted with analyst responsibilities in the reimbursement department and triaged complex inquiries.
Lead Cashier and Customer Service Agent
DSW
Sep 2010 - Jul 2011 (10 months)
Provided customer service, operated cash registers, and managed the customer rewards program.
Education
Degrees, certifications, and relevant coursework
Siena Heights University
Associate of Applied Science, Applied Health Science
Associate of Applied Health Science degree from Siena Heights University.
Carnegie Institute
Certificate, Medical Assisting
Medical Assisting Program certificate from Carnegie Institute, including 1,120 contact hours and 160 externship hours.
Oakland Technical Schools (OTECH)
Certificate, Medical Assisting
Medical Assistant Program from Oakland Technical Schools.
Southfield Lathrup High School
High School Diploma, General Studies
High school diploma from Southfield Lathrup High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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