Sasha Portes

I've supported healthcare members at Aveanna Healthcare, Medix, and Optum by resolving complex cases, explaining benefits and enrollment processes, and helping patients access the care and services they need. I manage high call volumes with empathy, de-escalate concerns, and provide clear education on claims, billing, prior authorizations, and health plan programs.

Previously, I supported physicians and patients at Premier Cardiovascular Center and Pulmonary Medicine Associates through intake, medical documentation, scheduling, insurance verification, coding, and procedure education. I'm bilingual in English and Spanish and work confidently with EMR systems including ECW, EPIC, Allscripts, Brightree, and MMS.