At My City Radius, I guide individuals and families through structured support plans, keeping client relationships and next steps clear.
I coordinate with multidisciplinary teams and service providers to address operational blockers and maintain service continuity. I also keep case updates and incident reports accurate and compliance-ready.
At JetBlue Airlines, I supported more than 150 customers per shift and handled service recovery and escalations in a fast-paced environment.
I worked with crew leadership and operations teams to coordinate service outcomes, document incidents, and follow safety and regulatory procedures.
