Tomeka Pascall-O’Brien

I’m an aviation and customer service professional with 11+ years of experience in airport operations, passenger service, and irregular operations management. I’ve led day-to-day check-in, gate, and boarding functions to keep workflow moving smoothly while maintaining a high standard of customer service during high-volume, time-sensitive operations.

I’m skilled in Sabre and Astral systems, cross-functional coordination, and delivering high-quality customer experiences in fast-paced environments. From managing escalated customer concerns (rebooking, delays, complex travel issues) to supporting irregular operations like delays, cancellations, and re-accommodations, I focus on timely resolutions, professionalism, and operational efficiency; I also bring compliance expertise from FAA safety regulation oversight. Recently, I’ve applied the same customer-service rigor in healthcare scheduling by using Epic EHR and Salesforce CRM to document interactions and support smooth service coordination, while collaborating with internal teams to improve the patient experience.