Open to opportunities

Yeimy Fragoso

@yeimyfragoso

Message

Client-focused operations professional skilled in high-volume regulated environments.

United States

Message

What I'm looking for

I seek a client-focused role in a collaborative, compliance-driven organization where I can resolve complex cases, ensure data integrity, and grow into operations or securities-related responsibilities.

I am a client-focused operations and customer service professional with experience supporting high-volume, regulated environments across healthcare and client services. I consistently deliver accurate data entry (99%+ error free), phone-based client support, case management, and compliant handling of confidential information while collaborating across teams to resolve complex issues.

I have managed portfolios of 80–150 clients, coordinated inspections and documentation, and served as a medical interpreter in sensitive clinical settings. I am known for empathy, strong written and verbal communication, attention to detail, and reliability; I am currently studying for the FINRA Securities Industry Essentials (SIE) exam to expand my capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Advocate II

Current

Centene Corporation

Jan 2025 - Present (1 year 2 months)

Serve as primary contact for members, resolving inbound service inquiries through research and cross-team coordination while verifying eligibility, claims, and authorizations with strict data integrity and compliance.

Customer Service Case Management Eligibility Verification Claims Processing Authorization HIPAA compliance Phone Support Cross Functional Collaboration

Current

Medical Interpreter

Current

American Translation Partners

Jun 2018 - Present (7 years 9 months)

Facilitate accurate communication between patients and clinicians in medical and social service settings, manage sensitive documentation, and ensure confidentiality and HIPAA-compliant interactions.

Medical Interpretation HIPAA compliance Patient Advocacy Cross Cultural Communication Medical Terminology Client Relations

Customer Success Manager

Top Tier Solar Soln.

Jan 2023 - Aug 2023 (7 months)

Managed a portfolio of 80–150 clients, coordinated AHJ inspections and documentation, tracked payments and project milestones, and collaborated with internal and external partners to resolve issues and meet deadlines.

Client Management Project Coordination Documentation Review Scheduling Payment Tracking & Customer Success