At Spirit Airlines, I assisted passengers with check-in, ticketing questions, boarding procedures, and travel concerns. I explained available options, de-escalated difficult interactions, and coordinated with airport and airline teams on time-sensitive needs.
At Delta Airlines and Alorica, I supported passenger and customer inquiries, researched service issues, and documented interactions. As a Pediatric Care Assistant, I supported children and families while following care routines, safety practices, and privacy expectations.
