At Hispanic Business Association, I turned a vague membership-management request into a bilingual self-serve portal for 30+ businesses, cutting admin time from three hours to five minutes.
I specced Square payments, email reminders, and escalation rules, then iterated through two-version experiments that raised on-time payments by 85%. Verification steps and simpler account flows drove 90% onboarding completion and lifted retention by 35%.
I owned user stories, acceptance criteria, UAT, and release notes with a ~20-engineer team, shipping 90% of releases on time. I also triaged production issues, wrote post-mortems, and tracked fixes through resolution.
Across Cal Poly Racing, Holvan Group, and other projects, I worked on demand forecasting, launch messaging, patient-portal prototypes, and a year-long redesign that won 1st place internationally. I hold a PMP and PSPO I certification.
