Open to opportunities

Karen Ibanez

@karenibanez

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Lead Pharmacy Technician focused on patient safety and operational efficiency.

United States

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What I'm looking for

I seek a pharmacy role where I can improve operations, ensure patient safety, mentor staff, and work within a collaborative healthcare team focused on compliance and efficient patient care.

I am a Lead Pharmacy Technician with hands-on experience managing daily pharmacy operations, ensuring accurate prescription processing, and delivering patient-centered care. I have streamlined workflows to reduce patient wait times while maintaining correct billing protocols.

I am proficient with pharmacy management systems and inventory controls, having assisted in implementing systems that reduced stock discrepancies and improved accuracy. I train staff and lead team meetings to reinforce best practices and compliance with industry regulations.

My background includes resolving insurance rejections, processing claims, and serving as a point of escalation for billing and customer-service issues. I am comfortable communicating with patients, physicians, and nursing staff and managing multi-line phone systems in both English and Spanish.

I hold a Pharmacy Technician certificate, completed sterile compounding training, and achieved strong academic recognition. I am committed to continuous learning, patient safety, and optimizing pharmacy operations to deliver reliable, compliant care.

Experience

Work history, roles, and key accomplishments

Current

Lead Pharmacy Technician

Current

986 Pharmacy

May 2024 - Present (1 year 9 months)

Streamlined prescription processing to reduce patient wait time and ensured accurate billing protocols; implemented inventory management to reduce stock discrepancies and improved accuracy. Trained staff and coordinated team meetings to improve workflow and patient safety.

Inventory Management Staff Training Patient Safety Microsoft Office Pioneer Rx

Pharmacy Biller / Administrative Assistant

Rx Unlimited Pharmacy

Dec 2022 - May 2024 (1 year 5 months)

Resolved insurance rejections and processed billing for prescriptions, maintaining high accuracy for POS and private insurance transactions while handling 30–40 patient interactions per hour. Served as bilingual point of contact for escalated customer issues and multi-line phone support.

Insurance Verification Claims Processing Customer Service Pioneer Rx Cerner

Patient Care Coordinator

Specaility Pharmacy

Oct 2021 - Dec 2023 (2 years 2 months)

Acted as primary liaison among patients, doctors, and nursing staff to manage referrals through start of care, verify insurance coverage, collect payments, and maintain confidential medical records. Managed ongoing patient maintenance requests and electronic claim transmissions to obtain payment.

Patient Coordination Insurance Verification Medical Records Claims Transmission Cerner PAS MDR

Education

Degrees, certifications, and relevant coursework

Galaxy Medical College

Certificate of Completion, Pharmacy Technology

Activities and societies: Sterile compounding course; trained in IV and compounding techniques

Completed the Pharmacy Technician certificate program with coursework in sterile compounding, IV preparation, medical terminology, and anatomy; graduated as class valedictorian in 2021.