Fahryn Marrs

I am a reliable and adaptable customer service professional with a strong background in high-volume support environments, particularly in financial services and logistics. My experience has equipped me with the skills necessary to communicate clearly, resolve conflicts effectively, and multitask efficiently in fast-paced remote settings. I pride myself on building rapport quickly with clients, ensuring they feel confident and supported throughout their interactions.

Currently, I work as a Client Service Representative at Charles Schwab, where I handle 35–40 inbound calls daily, assisting clients with their account questions and service needs. My ability to use calm and effective de-escalation techniques has been crucial in supporting upset clients while maintaining the company's reputation. I am eager to bring my thoughtful service and practical problem-solving abilities to a fully remote, mission-driven team.