Inad A

I am a customer-focused professional with over 10 years of experience in providing exceptional client support across financial services, e-commerce, and retail supply chain environments. My expertise lies in managing high-volume customer accounts, troubleshooting issues, and enhancing service delivery processes. I am known for my clear communication skills, proactive problem-solving approach, and strong commitment to building positive client relationships.

Throughout my career, I have achieved significant milestones, including leading a service improvement initiative that increased customer satisfaction by 19% and developing an inventory system that reduced order processing times by 22%. My role as a Client Processing Analyst at BNY Mellon involved managing inquiries for over 200 client accounts, where I ensured accurate and timely service while creating performance reports for over 300 investors. Additionally, my experience as an Operations Manager at Original Lexus Parts Inc allowed me to lead a team focused on improving response times and customer follow-up, ultimately enhancing overall satisfaction.