IAInad A
@inada
Customer-focused professional with over 10 years of experience.
United StatesWhat I'm looking for
I am a customer-focused professional with over 10 years of experience in providing exceptional client support and enhancing customer satisfaction across various industries, including financial services, e-commerce, and retail supply chain. My expertise lies in managing high-volume customer accounts, troubleshooting issues, and improving service delivery processes. I am known for my clear communication skills, proactive problem-solving approach, and strong commitment to building positive client relationships.
Throughout my career, I have achieved significant milestones, such as leading a service improvement initiative that increased customer satisfaction by 19% and developing an inventory system that reduced order processing times by 22%. My role as a Client Processing Analyst at BNY Mellon involved managing inquiries for over 200 client accounts and creating performance reports for more than 300 investors, which helped deliver insights and solutions tailored to client expectations. I have also successfully implemented quality assurance programs that reduced customer complaints by 22%.
In addition to my analytical skills, I have a strong background in team leadership and training. As an Operations Manager at Original Lexus Parts Inc, I led a team focused on improving response times and order accuracy. My experience at Amazon as a Leading Ambassador further honed my skills in customer service and operational improvement. I am passionate about leveraging my skills to enhance customer experiences and drive service excellence.
Experience
Work history, roles, and key accomplishments
Client Processing Analyst
BNY Mellon
Jun 2019 - Sep 2024 (5 years 3 months)
Managed and resolved inquiries for over 200 client accounts, ensuring accurate and timely service. Created performance and compliance reports for 300+ investors, delivering insights and solutions to meet client expectations.
Client Processing Analyst
BNY Mellon
Jun 2019 - Sep 2024 (5 years 3 months)
Managed and resolved inquiries for over 200 client accounts, ensuring accurate and timely service. Created performance and compliance reports for 300+ investors, delivering insights and solutions to meet client expectations. Identified process gaps and introduced automated solutions, resulting in an 18% increase in audit compliance.
Operations Manager
Original Lexus Parts Inc
Feb 2015 - Dec 2022 (7 years 10 months)
Handled daily customer service operations, resolving escalated client concerns and improving satisfaction. Led a 7-person team with a strong emphasis on improving response times, customer follow-up, and order accuracy.
Operations Manager
Original Lexus Parts Inc
Feb 2015 - Dec 2022 (7 years 10 months)
Handled daily customer service operations, resolving escalated client concerns and improving satisfaction. Led a 7-person team with a strong emphasis on improving response times, customer follow-up, and order accuracy. Implemented a customer service QA program that reduced customer complaints by 22%.
Leading Ambassador
Amazon
Jan 2017 - Jun 2018 (1 year 5 months)
Trained team members on Amazon’s customer-first service standards. Resolved customer concerns related to inbound processes and logistics delays, ensuring timely resolutions. Participated in operational improvement initiatives that enhanced order fulfillment accuracy and efficiency.
Leading Ambassador
Amazon
Jan 2017 - Jun 2018 (1 year 5 months)
Trained team members on Amazon’s customer-first service standards. Resolved customer concerns related to inbound processes and logistics delays, ensuring timely resolutions.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Houston
Bachelor of Science, Supply Chain
Activities and societies: Officer, Institute of Supply Chain Management (ISM). Managed social media and organized events/speaker engagements to boost student involvement.
Studied core principles of supply chain management, including logistics, operations, and procurement. Gained expertise in optimizing supply chain processes and improving efficiency in various business environments.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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