Open to opportunities

Jasmine Fausel Attard

@jasminefauselattard

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Dedicated onboarding specialist with strong customer service and compliance skills.

Malta

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a motivated Corporate Onboarding Specialist with a strong commitment to continuous learning and teamwork. My experience in various roles at Xace Group Limited has equipped me with the skills to effectively manage client onboarding processes, ensuring compliance and a seamless customer experience. I thrive in dynamic environments where I can contribute to team success while also taking initiative in my responsibilities.

Throughout my career, I have demonstrated my ability to assess client documentation, communicate effectively with clients, and collaborate with compliance and operations teams. My previous roles have honed my leadership qualities, particularly during my time as a Team Leader at Red Acre Ltd, where I managed a team and conducted training sessions. I am passionate about improving processes and enhancing customer journeys, and I am eager to bring my expertise to a new opportunity.

Experience

Work history, roles, and key accomplishments

Corporate Onboarding Specialist

Xace Group Limited

Mar 2024 - Present (1 year 4 months)

Assessed new incoming leads and raised queries with the MLRO, prior to sending initial document requests and pricing. Reviewed and understood client documentation, adding companies on SumSub and communicating with clients for information.

Document Review Client Communication Sumsub CRM Management Compliance Reporting Client Relationship Management

Onboarding Assistant

Xace Group Limited

Mar 2023 - Present (2 years 4 months)

Acted as the client point of contact during the onboarding process, from application submission to successful onboarding. Conducted initial reviews to assess if applications met company onboarding criteria and collated necessary documentation.

Onboarding Application Review Documentation Management SLA Management

Customer Support Assistant

Xace Group Limited

Jun 2022 - Present (3 years 1 month)

Provided outstanding customer experience via in-app live chat, email, and ticketing systems. Administered customer onboarding and setup processes, collaborating with international teams to resolve customer issues.

Customer Service Live Chat Support Email Support Ticketing Systems Customer Onboarding Cross Functional Collaboration Problem Solving Communication Customer Relationship Management

Billing Executive

Cloudways

Oct 2021 - Present (3 years 9 months)

Interacted with customers via chats, emails, and calls to answer billing queries and identify non-legit customers for identity verification. Handled billing recoveries, chargebacks, disputes, and account abuses.

Billing Identity Verification Billing Recoveries Chargebacks Dispute Resolution Abuse Alerts Customer Feedback KPI Tracking Customer Success

Customer Service and Compliance Agent

Red Acre Ltd

Oct 2019 - Present (5 years 9 months)

Assisted clients with issues related to financial products through emails, phone calls, and online chats, ensuring a smooth KYC Verification Process. Performed KYC related tasks with high standards and investigated suspicious activities.

Customer Service KYC Financial Products Investigation Team Leadership Training Compliance Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

G.F. Abela Junior College

O'Levels and ECDL Certification, General Studies

Completed secondary education and obtained O'Levels, demonstrating foundational knowledge across various subjects. Additionally, achieved ECDL Certification, validating proficiency in essential computer skills.

Sacred Heart College

Certification, General Studies

Obtained a certification from Sacred Heart College, indicating completion of a specific program or course of study. This certification contributed to overall academic and personal development.