Open to opportunities

Pachin Menendez

@pachinmenendez

Results-driven Risk and Compliance professional specializing in executive escalations, KYC/KYB, and financial crime operations in fintech.

Spain

Message

What I'm looking for

I’m looking for a fintech role where I can own risk and compliance outcomes—handling executive escalations and formal complaints, driving KYC/KYB and AML investigations, and ensuring adherence to European banking regulations in a fast-paced environment.

I’m a results-driven Risk and Compliance professional with a strong background in Executive Escalations and Financial Crime operations within the fintech sector. I manage high-stakes formal complaints for high-value accounts while aligning with quality and regulatory standards.

Across my roles, I’ve strengthened compliance through KYC/KYB verifications, investigated AML, fraud, and compliance-related limitations, and ensured adherence to European banking regulations. I also protect corporate reputation by making high-pressure decisions, maintaining data integrity, and collaborating cross-functionally to implement corrective action plans.

Experience

Work history, roles, and key accomplishments

Data Online Operator

Eastpack

Feb 2025 - Jun 2025 (4 months)

Performed back-office operations supporting data integrity and technical monitoring in a high-volume supply chain. Managed EAN labelling/printing accuracy and executed batch data changes while maintaining compliance with quality and export standards.

Data Integrity Monitoring Data Quality Batch Changes

Customer Support Agent (Financial Crimes)

PayPal

Jan 2021 - Dec 2024 (3 years 11 months)

Investigated account limitations related to AML, fraud, and compliance issues. Conducted KYC/KYB verifications and handled sensitive financial information for chargebacks and unauthorized payment claims, including reporting technical vulnerabilities to engineering teams.

AML Investigations KYC Chargebacks Unauthorized Transaction Claims Bug Reporting

Executive Escalations Agent

PayPal

Jan 2021 - Dec 2024 (3 years 11 months)

Managed end-to-end formal complaints for high-value accounts with a risk and compliance focus. Monitored complaint volumes against regulatory deadlines and worked with cross-functional teams to interpret regulations and implement corrective action plans.

Risk And Compliance Regulatory Courtesy Credit Authorization

CRM Account Manager & Telesales

National Pen Ltd.

Jan 2018 - Dec 2020 (2 years 11 months)

Managed high-volume customer databases and handled sensitive payment information under strict security protocols. Met or exceeded company targets for call volume and sales accuracy.

CRM Account Management Telesales Security Protocols

Education

Degrees, certifications, and relevant coursework

Cambridge English

Cambridge English: Advanced (CAE), English

2017 -

Grade: C1

Earned Cambridge English: Advanced (CAE) with C1 proficiency.

University of Oviedo

Law

2011 - 2016

Completed Law studies at the University of Oviedo from 2011 to 2016 (degree not provided). Focused on legal foundations relevant to compliance and risk work.