Jessica piçarra

Performed first-level control of KYC due diligence for prospective and existing clients, validating KYC tool data entry and ensuring file quality and policy adherence. Coordinated Client Acceptance Committee approvals, liaised with compliance and relationship teams, and owned escalation actions to address KYC risks and blocking points.

Conducted complex KYC reviews and enhanced due diligence for high-risk customers while serving as a subject matter expert on KYC regulations and internal procedures. Led and mentored junior analysts, developed mitigation strategies for emerging risks, and contributed to KYC policy and training initiatives.

Investigated escalated KYC alerts by applying L1/L2 procedures to ensure accurate, efficient case handling aligned with regulatory requirements. Identified process inefficiencies and tool limitations, supported complex KYC issues, and helped develop global training materials for consistent compliance outcomes.

Performed comprehensive KYC due diligence including identity verification, beneficial ownership analysis, and adverse media screening. Assessed and mitigated AML risks across the customer lifecycle and provided guidance to front-line teams to ensure adherence to regulatory standards.

Completed enhanced due diligence checks on high-risk customers by verifying identity, beneficial ownership, and source of funds while analyzing customer documentation for risk indicators. Escalated suspicious activity, advised on trade compliance topics, and maintained accurate customer records in accordance with compliance requirements.

Managed daily store operations, including opening and closing procedures, and oversaw inventory control for ordering, receiving, and stocking. Drove customer satisfaction through prompt support, maintained a clean environment, and implemented loyalty programs and promotions while monitoring sales performance.

Identified and qualified potential customers, developed and executed sales strategies, and delivered product demonstrations to drive deal closure. Negotiated contracts, maintained customer relationships, and supported upselling/cross-selling while staying current on market and competitor trends.

Education/training in Accounting and Taxation with Applied IT in Lisbon, Portugal at Certform.

Education/training in IRS in Lisbon, Portugal at IEFP.

Education/training in Billing and Inventories in Lisbon, Portugal at IEFP.

Education/training in International Logistics in Lisbon, Portugal at IEFP.

Education/training in Cybersecurity in Lisbon, Portugal at Cisco.

Education/training in Data Analytics in Lisbon, Portugal at Google.

Education/training in Security Management and Governance in Lisbon, Portugal at Accenture.

Education/training in Pentesting in Lisbon, Portugal at Accenture.