I am looking for a role that values creativity and supports career and client growth.
Jasmine Cola
@jasminecola
Dynamic professional skilled in creative writing and customer support. AI and gaming enthusiast.
What I'm looking for
I am a well-experienced and dynamic professional with a strong background in self-publishing, web content, creative writing, and quality assurance. My career began in customer service at Convergys Corporation, where I honed my communication skills while assisting customers with billing and technical issues. Over the years, I transitioned into freelance writing and content creation, where I have successfully delivered high-quality written work across various topics.
Throughout my career, I have taken on roles that allowed me to lead teams and manage projects effectively. As a Team Lead at Clickablebrand, Inc., I not only oversaw the performance of my team but also ensured that we met our deadlines and maintained high standards of quality. My experience in web content writing and SEO has equipped me with the skills to create engaging content that resonates with audiences while optimizing for search engines. I am passionate about continuous learning and adapting to new challenges, which drives my commitment to excellence in every project I undertake.
Experience
Work history, roles, and key accomplishments
Freelance QA Checker
Rev
Mar 2021 - Present (4 years 3 months)
Provided closed captioning and proofreading services for a wide range of video content, including educational lectures, tech conferences, and business meetings. Utilized AI speech technology to enhance accuracy and efficiency in transcription.
Freelance QA Checker
Test IO
Jul 2020 - Jun 2021 (11 months)
Identified and resolved functional, visual, and content flaws within website pages and software applications. Ensured error-free websites and programs through thorough bug detection and reporting.
Evaluated web pages to ensure adherence to high quality standards and identified areas for improvement. Applied critical assessment skills to enhance user experience and content relevance.
Freelance Writer/Social Media Strategist
Self-Employed
Oct 2017 - Aug 2020 (2 years 10 months)
Provided diverse freelance writing services, including resume writing for Perth Resume, academic content for College Cliffs, and health articles for Gold & Goose. Developed and executed social media campaigns for self-published authors at GoTo Publishing.
Team Lead/Author Coordinator
Clickablebrand, Inc.
May 2016 - Sep 2017 (1 year 4 months)
Led a content team, developing and updating processes, assigning tasks, and managing team performance. Coordinated with self-published authors, overseeing their social media profiles and blog content using analytics. Wrote creative and technical content, including news releases, and proofread articles.
E-book Writer and Copywriter
Clickablebrand, Inc.
Mar 2014 - May 2016 (2 years 2 months)
Authored e-books on various subjects such as DIY, home improvement, cooking, and baking for Amazon publication. Additionally, drafted professional news releases to support company and client communication strategies.
Web Content and SEO Writer
Proweaver Inc.
Jun 2013 - Feb 2014 (8 months)
Wrote engaging web content for a prominent website design company, serving a wide array of industries including healthcare and pharmaceuticals. Optimized content for search engines to improve online visibility and reach.
Freelance Writer
Judee Rallos Writing Company
Feb 2013 - Apr 2013 (2 months)
Authored diverse content for website posting, meticulously adhering to specific client requests and guidelines. Ensured all written materials were high-quality and met project deadlines.
Provided comprehensive billing information, technical assistance, and payment processing services to Sprint telecommunications customers. Maintained high standards of customer satisfaction and resolved inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
BA in Linguistics & Literature, Linguistics & Literature
Grade: Dean's Lister
Activities and societies: Dean's Lister
Graduated as a Dean's Lister. Studied linguistics and literature, gaining a strong foundation in language, communication, and critical analysis.
Sacred Heart School - Jesuit
High School Diploma, General Studies
Completed high school education. Developed foundational knowledge across various subjects.
Bethany Christian School
Grade School Education, General Studies
Completed four years of grade school education. Gained fundamental academic skills.
Saint Theresa’s College
Grade School Education, General Studies
Completed two years of grade school education. Built upon foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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