Dave Sanchez
@davesanchez
Seasoned quality and web content specialist skilled in AEM, QA processes, and client coordination.
PhilippinesWhat I'm looking for
I am a seasoned quality assurance and web content specialist with extensive experience managing website updates in AEM, Wordpress, and Magento, and leading QA teams across multiple BPO programs. I have consistently created monitoring guides, scorecards, production projections, and quality processes while coordinating with clients and operations to drive measurable program improvements.
I combine technical proficiency with people leadership—training new hires, coaching teams, and serving as subject-matter expert for NICE, Verint, inContact and other recording systems. I deliver reliable content authoring, SEO support, troubleshooting, and project coordination using tools such as JIRA, Azure, Kronos and Smartsheet to meet deadlines and improve performance.
Experience
Work history, roles, and key accomplishments
Process Expert Web Editor
HAPSC
Dec 2021 - Present (4 years 1 month)
Manages AEM website updates for Ask Team Clean across multiple markets, authors and edits content, uploads assets, links internally/externally, troubleshoots authoring errors, and coordinates tasks via Azure with clients to meet deadlines.
Content Manager
MRM McCann
May 2020 - Dec 2021 (1 year 7 months)
Managed AEM site updates for Chevrolet, Holden/GMSV and PSA brands, authored and edited content, performed SEO and page analytics, trained new members, resolved authoring issues, and coordinated tasks via JIRA with clients.
Content Manager
Jamedo
Mar 2019 - May 2020 (1 year 2 months)
Managed blog and e-commerce sites using WordPress and Magento, authored product descriptions, localized categories, handled image/file uploads, performed SEO (titles/descriptions), and coordinated link-building with webmasters.
Quality Supervisor
Qualfon
Jul 2017 - Oct 2018 (1 year 3 months)
Developed QA processes, scorecards, monitoring guides and reporting for Farmers Insurance/TSC Direct/XPO Logistics, trained and coached QAs, conducted deep-dive analyses, and represented Quality in client and ops meetings.
Quality Supervisor
Convergys
Jun 2015 - Jun 2017 (2 years)
Led QA initiatives for Globe Telecom across multiple LOBs, created monitoring guides, projections, trackers and reports, facilitated calibrations, trained QAs, and collaborated with Ops to improve call quality and processes.
Quality Representative
Convergys
Nov 2012 - May 2015 (2 years 6 months)
Evaluated inbound sales calls for Globe Telecom postpaid, conducted side-by-sides, issued red flags for coaching, supported disputes, trained new QAs, and produced performance reports.
Quality Representative
Convergys
Jan 2010 - Oct 2012 (2 years 9 months)
Evaluated calls, provided immediate agent feedback, trained staff on quality processes, contributed to call flow design and production projections for Globe Telecom postpaid sales.
Quality Assurance Analyst
Convergys
Dec 2008 - Dec 2009 (1 year)
Performed call evaluations, trained agents and QAs, managed disputes, facilitated calibrations, certified agents, and supported quality operations for Globe Telecom prepaid customer care.
Quality Control Associate
Convergys
Jun 2008 - Dec 2008 (6 months)
Validated sales calls, generated weekly quality reports, collated daily summaries, and facilitated calibration sessions for Discover credit card and AT&T Wireless programs.
Education
Degrees, certifications, and relevant coursework
AUArellano University
Bachelor of Arts in Education, Education
Completed a Bachelor of Arts in Education focusing on secondary education coursework and teacher preparation.
Sto. Nino the Shepherd School
Secondary School, Secondary Education
Attended secondary school at Sto. Nino the Shepherd School completing the required curriculum for high school graduation.
Sto. Nino the Shepherd School
Primary School, Primary Education
Completed primary education at Sto. Nino the Shepherd School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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