Jasmine Abeyta
@jasmineabeyta
Dependable financial and customer-service professional optimizing processes and accuracy.
United StatesWhat I'm looking for
I am a versatile professional with demonstrated success in customer service, communications, taxes, accounting, and financial management. I focus on delivering results through process improvements, accuracy, and dependable performance.
In my current role as a Document Imaging Specialist, I conduct detailed research to ensure document accuracy, communicate with third parties to obtain missing documentation, and manage file databases while handling sensitive transactions. I also lead and train teams for audits, transfers, and process maintenance projects.
Previously, I worked as a Customer Service Agent and Life Insurance Agent, resolving customer issues across phone, email, and chat, explaining insurance products, completing tax returns, and building client relationships through networking and outreach.
I am proficient in Microsoft Word, Excel, Teams, PowerPoint, Outlook, and OneNote, plus tools such as Rename, 7-Zip, Black Knight (MSP), Five9, Zoom, MERS, Byte, Encompass, and Salesforce. I bring strong attention to detail, communication skills, and a commitment to continuous improvement.
Experience
Work history, roles, and key accomplishments
Document Imaging Specialist
Mortgage Solutions Financial
May 2024 - Present (1 year 8 months)
Conducted extensive document research and input to ensure file accuracy, obtained missing documents through file sorting and third‑party coordination, and supported audits and transfers to improve processing consistency.
Customer Service Agent
Mortgage Solutions Financial
May 2024 - Present (1 year 8 months)
Responded to customer inquiries via phone, email, and chat about mortgage accounts and payments, processed payments, investigated transaction issues, and created training material to improve team accuracy and efficiency.
Life Insurance Agent
Armed Forces Benefits Network
Apr 2022 - Dec 2023 (1 year 8 months)
Sought and developed clientele through networking, explained policy features to promote sales, attended training seminars to expand product knowledge, and completed tax returns for individual filers.
Service Assistant
Mike Maroone Honda
May 2022 - Sep 2023 (1 year 4 months)
Managed incoming vehicles, prepared pre-delivery inspection and repair orders, coordinated with managers and sales for work orders, and reconciled daily deposits and departmental cash.
Education
Degrees, certifications, and relevant coursework
CUColorado State University-Pueblo
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor’s in Business Administration with coursework and skills in Microsoft Office and business applications; expected completion May 2025.
Availability
Location
United StatesAuthorized to work in
Job categories
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