Open to opportunities

Brina User

@brinauser

Message

I am an experienced client support professional skilled in mail operations and customer relations.

United States

Message

What I'm looking for

I seek a hands-on operations or customer service role where I can apply mailroom expertise, ensure regulatory compliance, train team members, and improve processes within a collaborative environment.

I am a dedicated mail operations and client service professional with extensive experience at Xerox Managed Services, supporting multiple site locations and ensuring compliance with USPS, FedEx and UPS regulations. I consistently reduced lost or undelivered mail, managed registered and certified packages, and responded promptly to customer inquiries to maintain high service standards.

I bring hands-on expertise with Xerox FreeFlow, Microsoft Office, Adobe tools and detailed data entry, and I have trained new hires while supporting cross-department needs. I pride myself on strong organization, regulatory enforcement, conflict resolution and adaptability in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Mail Processor

Xerox Managed Services

Apr 2019 - Nov 2024 (5 years 7 months)

Managed confidential documents, registered mail, and certified packages across 3 site locations, ensuring compliance with USPS, FedEx, and UPS regulations and reducing lost or undelivered mail. Performed package weighing, cost calculations, equipment monitoring, and data entry to improve record accuracy and operational uptime.

USPS FedEx UPS Compliance Data Entry Package Weighing Customer Service Microsoft Office Records Management

Account Associate Representative

Xerox Managed Services

Aug 2016 - Apr 2019 (2 years 8 months)

Managed document preparation and customer communications, handling approximately 25 incoming calls, emails, and faxes per day to resolve inquiries and support service delivery. Improved turnaround by streamlining formatting, proofreading, scanning, and distribution processes.

document preparation Customer Support Microsoft Office Time Management Communication Data Entry Proofreading

Regional Floater

Xerox Managed Services

Sep 2011 - Aug 2016 (4 years 11 months)

Supported up to 10 floater sites by updating procedures, training new hires, and ensuring regulatory compliance for documentation retention schedules. Adapted quickly to varied site needs, resolved operational issues, and maintained confidentiality of sensitive information.

Cross Site Support Training SOP Development Regulatory Compliance Problem Solving Confidentiality