Justine Hardy
@justinehardy
Experienced office professional with a talent for streamlining business processes.
United StatesWhat I'm looking for
I am an experienced office professional dedicated to streamlining business processes and enhancing operational efficiency. With a strong background in accounting and insurance applications, I have honed my skills in data entry and customer service, ensuring accuracy and timely completion of tasks.
In my current role as an Accounting Assistant at HCA, I manage insurance and patient refunds, index invoices for payment, and maintain precise records. My previous experience as an Applications Processor at Continental Life/Aetna allowed me to collaborate closely with underwriting teams, improving workflow and increasing approval rates. I am committed to using my analytical abilities to support organizational growth and improve accuracy in all processes.
Experience
Work history, roles, and key accomplishments
Accounting Assistant I
HCA
Apr 2012 - Present (13 years 1 month)
Processed insurance refunds, indexed invoices, and managed check processing weekly. Analyzed refund requests to identify trends, enabling proactive adjustments to processing procedures and reducing discrepancies.
Insurance Applications Processor
Continental Life/Aetna
Nov 2010 - Apr 2012 (1 year 5 months)
Processed insurance applications swiftly and collaborated with Underwriting to enhance the approval workflow. Reviewed applications for completeness and accuracy, identifying discrepancies that led to substantial improvements in approval rates.
Contact Care Specialist
American Home Patient
Jul 2006 - Jul 2009 (3 years)
Coordinated CPAP care and streamlined accessory orders, improving patient satisfaction and delivery speed. Facilitated branch communication for accurate parts and data management, and managed patient outreach to boost engagement and response.
Education
Degrees, certifications, and relevant coursework
Tennessee Technology Center
Certification, Data Entry
Completed a certification program focused on data entry skills. Gained proficiency in various data management techniques and software.
Whites Creek High School
Diploma, General Studies
Completed high school education, earning a diploma. Studied a standard curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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