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Edna Contreras

@ednacontreras

Finance Operations Specialist at Xerox – HCL, experienced in billing, accounts receivable, and cash application for U.S. clients.

Guatemala

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At Xerox – HCL, I managed billing, invoicing, and accounts receivable for U.S. client accounts. I reviewed contracts, rates, purchase orders, taxes, and billing data for approximately 70 accounts, and investigated billing and payment issues.

During my final nine months there, I gained hands-on cash application experience, posting and allocating payments, reconciling accounts, and researching unapplied payments—including payments exceeding $6M. Earlier, I supported collections and customer accounts at Genpact and managed the daily operations and finances of my independently owned bakery.

Experience

Work history, roles, and key accomplishments

Pre-Biller / Biller & Invoicing Specialist

Xerox – HCL

Jan 2015 - Jan 2025 (10 years)

Managed billing, invoicing, and accounts receivable for U.S. client accounts, performing pre-billing activities for approximately 70 accounts and resolving billing discrepancies. Developed cash application experience including payment posting, allocation, reconciliation, and research of unapplied payments.

Accounts Receivable Billing Invoicing Cash Application Payment Posting Payment Allocation Payment Research Account Reconciliation Contract Billing Billing Discrepancy Resolution Account Management Oracle ERP Excel

Customer Service & Collections Representative

Genpact

Jan 2009 - Jan 2012 (3 years)

Handled inbound and outbound customer calls related to accounts, credit card payments, and inquiries for GE Money Bank and Sears. Supported collections and payment processes, researching and resolving customer issues in a high-volume environment.

Customer Service Collections Payment Processing Account Management Communication Skills Problem Solving

Business Owner / Manager

Independently Owned Bakery

Jan 2005 - Jan 2009 (4 years)

Managed daily business operations including budgeting, supplier relationships, cash handling, pricing, cost control, and financial record-keeping. Hired, trained, and supervised staff to ensure quality and customer service.

Business Management Staff Supervision Budgeting Cash Handling Cost Control Financial Record Keeping Problem Solving

Junior Business Executive

Seguros de Occidente

Jan 2000 - Jan 2005 (5 years)

Provided client support and administrative assistance including quotations, policy documentation, follow-up, and coordination with Claims and Cash departments. Managed records, correspondence, and cross-functional communication.

Client Communication Quotations Policy Documentation Administrative Support Coordination Records Management Cross Functional Communication