Daniel Efrain García
@danielefraingarca
Collections Analyst with experience across financial services and customer operations, monitoring accounts and resolving billing discrepancies.
GuatemalaWhat I'm looking for
As a freelance Collections Analyst, I monitor outstanding accounts, review payment activity, and support the collection of overdue balances. I communicate with customers, resolve billing discrepancies, and maintain financial records.
At HCL Technologies Guatemala, I worked as a Collections specialist on Capitol Office Solutions, a Xerox company, handling a leasing portfolio, preparing portfolio status reports, and following up on customer requests. My experience also includes supervising collections teams at BANCO PROMERICA, MULTICREDIT S.A., BANCO DE ANTIGUA, and BANCO G&T CONTINENTAL.
Experience
Work history, roles, and key accomplishments
Guided store and restaurant owners through the onboarding process for Uber Eats, ensuring accurate setup of business profiles. Provided support in optimizing menus, pricing, photos, and validating banking and tax information.
Managed collections for Capitol Office Solutions, a Xerox company, including portfolio status reports and customer requests. Handled leasing portfolio, resolved billing discrepancies, and coordinated with leasing companies and banks.
Backoffice Agent
Advanced Call Center Technologies Guatemala
Jan 2018 - Jan 2019 (1 year)
Provided retail support for AT&T stores, conducting research and resolving open cases. Followed up on unresolved issues and communicated resolutions to customers.
Supervised a team of 16, achieving monthly goals and providing feedback based on call monitoring. Also served as a temporary QA agent.
Collections Supervisor
Banco Promerica
Jan 2015 - Jan 2016 (1 year)
Supervised call center agents and household debt collectors, managing a delinquent client portfolio. Prepared portfolio status reports and oversaw 54 dependents.
Collections Supervisor
Multicredit S.A.
Jan 2014 - Jan 2015 (1 year)
Supervised call center agents and household debt collectors, managing a delinquent client portfolio. Prepared portfolio status reports and oversaw 8 dependents.
Collections Supervisor
Banco de Antigua
Jan 2013 - Dec 2013 (11 months)
Supervised call center agents and household debt collectors, managing a delinquent client portfolio. Prepared portfolio status reports and oversaw 8 dependents.
Collections Supervisor
Banco G&T Continental
Jan 2010 - Dec 2012 (2 years 11 months)
Supervised call center agents and household debt collectors, managing a delinquent client portfolio. Prepared portfolio status reports and oversaw 22 dependents.
Collections Analyst
Freelance Contractor
Jan 2026 - Present (9 months)
Monitored outstanding accounts, analyzed payment activity, and supported collection of overdue balances. Communicated with customers, resolved billing discrepancies, and maintained accurate financial records.
Education
Degrees, certifications, and relevant coursework
San Carlos de Guatemala University
Technical degree, Criminology and Criminalistics
2021 -
Completed coursework for a Technical degree in Criminalistics, currently ongoing.
San Carlos de Guatemala University
Business Administration
2016 - 2018
Studied Business Administration at San Carlos de Guatemala University from 2016 to 2018.
San Carlos de Guatemala University
Architecture
2009 - 2010
Studied Architecture at San Carlos de Guatemala University from 2009 to 2010.
Guillermo Putzeys Alvarez High School
High School Diploma, Science and Arts
2004 - 2005
Earned a High School Diploma in Science and Arts from Guillermo Putzeys Alvarez High School from 2004 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Job categories
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