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Jasmin Apsalbekova

@jasminapsalbekova

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Front Desk Agent at Hotel Zephyr handling guest reservations, service recovery, and accurate billing documentation.

United States

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What I'm looking for

I’m seeking remote multilingual support, localization, or operations roles where I can bring my hospitality service and coordination experience.

At Hotel Zephyr, I manage guest arrivals, departures, reservations, and room assignments using StayNTouch PMS. I also handle complex inquiries and service recovery, coordinating solutions with housekeeping, maintenance, and management.

At Four Seasons Hotel at the Bosphorus, I delivered personalized guest service across reception, concierge, and guest relations. I also trained and mentored new team members, supporting onboarding and training materials.

Earlier, I coordinated check-ins, reservations, and guest communications at Allium Villas Resort, and supported front office, housekeeping, and food-and-beverage operations as a Hospitality Operations Intern at Vatel Nîmes Hotel & Spa. I’m bringing my hospitality operations experience to remote multilingual support, localization, or operations roles.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent

Current

Hotel Zephyr

Jun 2025 - Present (1 year 5 months)

Manage guest arrivals, departures, reservations, and room assignments using StayNTouch PMS. Handle complex inquiries and service recovery, coordinating with housekeeping, maintenance, and management.

StayNTouch PMS Guest Relations Reservation Management Issue Resolution Payment Processing Billing Adjustments Shift Reports Cross functional Coordination

Guest Experience Agent & Designated Trainer

Four Seasons Hotel at the Bosphorus

Mar 2021 - Feb 2024 (2 years 11 months)

Delivered personalized luxury guest service across reception, concierge, and guest relations, resolving concerns with discretion. Trained and mentored new team members, supporting onboarding and performance feedback.

Luxury Customer Service Concierge Guest Relations Training Mentorship Onboarding Performance Feedback Service standards

Front Office, Spa Reception & Guest Relations

Allium Villas Resort

Jul 2020 - Oct 2020 (3 months)

Coordinated check-ins, check-outs, reservations, concierge requests, and guest communications.

Front Office Operations Spa Reception Guest Relations Reservations Concierge Guest Communication

Hospitality Operations Intern

Vatel Nîmes Hotel & Spa

Jan 2020 - Mar 2020 (2 months)

Supported front office, housekeeping, and food-and-beverage operations in a cross-functional environment.

Front Office Housekeeping Food and Beverage Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Vatel International Business School of Hospitality and Tourism Management, Istanbul

Bachelor's Degree, International Hotel and Tourism Management

2019 - 2022

Bachelor's Degree in International Hotel and Tourism Management from Vatel International Business School of Hospitality and Tourism Management, Istanbul, from 2019 to 2022.