Jasman Dennis

I am a resourceful and tech-savvy Remote Chat Support Specialist with over four years of experience in delivering high-quality, text-based customer service in both healthcare and financial environments. My expertise lies in efficiently handling multiple chat conversations while maintaining a calm and professional demeanor. I am committed to providing clear, accurate, and empathetic written communication to enhance the customer experience.

In my current role at CVS Minute Clinic, I respond to patient and insurance inquiries through secure messaging and chat portals, utilizing Epic and Athena EHR systems to resolve issues in real-time. My previous experience at Sykes Enterprises and PNC Bank further honed my skills in online chat and email support, where I ensured the secure handling of personal and financial data while meeting service level expectations. I am passionate about leveraging my skills to improve customer satisfaction and streamline communication processes.