ACAlundra Carroll
@alundracarroll
I am a remote customer service specialist skilled in chat and email.
United StatesWhat I'm looking for
I am a remote customer service specialist with proven experience delivering fast, accurate email and chat-based support in high-volume, fast-paced environments. I consistently resolved customer inquiries with empathy and efficiency while managing multiple platforms and priorities.
In prior roles I used Zendesk, Slack and CRM systems to track issues, maintain detailed records, and support efficient workflows; my retail and direct support experience sharpened my customer-facing skills and attention to data accuracy. I am comfortable with Google Workspace and Microsoft Teams and have a track record of quick onboarding.
I am adaptable, detail-oriented, and eager to contribute to a remote team where I can apply strong multitasking, time-management, and customer resolution skills.
Experience
Work history, roles, and key accomplishments
Sales Associate
Ez Mart Stores
Jan 2015 - Present (10 years 7 months)
Handled customer purchases, restocked inventory, and provided prompt, courteous assistance to maintain efficient retail operations.
WASales Associate
Walmart
Jan 2013 - Present (12 years 7 months)
Assisted customers, managed transactions at checkout, and maintained stocked, organized shelves to support daily store operations.
Education
Degrees, certifications, and relevant coursework
Lakeview Centennial High School
High School Diploma, General Studies
Graduated from Lakeview Centennial High School in Monroe, LA with a High School Diploma in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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