Milah Ross
@milahross
I resolve complex customer issues across high-volume phone, chat, and email support environments.
United StatesWhat I'm looking for
I've supported customers at Amazon, CVS Health, and Achilles Services LLC through high-volume phone, chat, and email channels. I handle orders, returns, billing, account support, delivery issues, pharmacy benefits, prescriptions, and insurance inquiries.
At CVS Health, I explained coverage details, prior authorizations, and claim statuses while protecting confidentiality and maintaining HIPAA compliance. I use CRM and internal platforms to manage tickets, update accounts, and document every interaction accurately.
I bring patience and empathy to escalated situations, resolve problems efficiently, and consistently meet quality, customer satisfaction, attendance, and handle-time expectations in remote work environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Achilles Services LLC
Jan 2021 - Present (5 years 9 months)
Assisted customers via phone, chat, and email with service-related needs, demonstrating patience and empathy during escalated interactions. Processed payments and collaborated with team members to enhance customer experience.
Customer Service Representative
CVS Health
Aug 2022 - May 2024 (1 year 9 months)
Supported customers with pharmacy benefits, prescriptions, billing, and insurance inquiries. Managed high call volume while ensuring HIPAA compliance and accurate documentation.
Customer Service Representative & Chat Support
Delivered high-quality customer support via phone, chat, and email, assisting with orders, returns, billing, and account issues. Maintained accurate documentation and met performance metrics.
Education
Degrees, certifications, and relevant coursework
Community College of Rhode Island
Associate Degree, Occupational Therapy
Currently pursuing an Associate Degree in Occupational Therapy with expected graduation in May 2027.
Pilgrim High School
High School Diploma, General Studies
Graduated from Pilgrim High School in 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
Interested in hiring Milah?
You can contact Milah and 90k+ other talented remote workers on Himalayas.
Message MilahGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
