Jarvis Thompson

Provide end-to-end IT support across retail stores, warehouses, and corporate offices. Act as primary IT escalation point and lead new store IT deployments.

Delivered IT support within a regulated banking environment. Administered Azure AD, Active Directory, and enterprise banking applications.

Managed Active Directory and Group Policy configurations. Supported end-user hardware, software, and application issues.

Provided senior-level support across multiple client environments. Administered Azure AD, Group Policy, Citrix, and Microsoft Intune.

Provided senior-level support across multiple client environments. Administered Azure AD, Group Policy, Citrix, and Microsoft Intune.

Administered Active Directory and server environments. Supported ATM systems, mobile devices, and banking infrastructure.

Provided IT support to internal users and external clients. Performed system imaging, BIOS configuration, and software deployment.

Supported server infrastructure, network switches, and internet connectivity. Administered Mitel UC and Citrix environments.

Delivered end-user and infrastructure support. Performed hardware repairs, server troubleshooting, and account management.

Pursued studies in Network and System Administration, completing in 2019.

Earned a High School Diploma with a focus on Information Technology from 2010 to 2015.