Jared Strohmeier
@jaredstrohmeier
Assistant Store Manager at Giant Food Stores who sustained an NPS of 80+ through CRM analysis and customer-connection strategies.
United StatesWhat I'm looking for
At Giant Food Stores, I own the customer experience across multiple high-volume locations and lead teams of 100–200 employees. By analyzing CRM trends and acting on customer feedback, I achieved and maintained an NPS of 80+.
I helped implement a multi-store onboarding process and trained leaders on systems, progress tracking, and workflow adoption. I also built a data-driven shrink program from historical analytics and trained leaders to interpret trends.
As Department Manager at Giant Food Stores, I streamlined ordering and inventory processes to improve on-shelf availability and the customer experience. I'm seeking to bring this data-driven, relationship-first approach to a Customer Success Manager role.
Experience
Work history, roles, and key accomplishments
Assistant Store Manager
Giant Food Stores
Sep 2020 - Present (6 years 1 month)
Owns customer experience across multiple high-volume locations, leading 100–200 employees and achieving an NPS of 80+ through CRM trend analysis and customer-connection strategies. Manages payroll, scheduling, and budgets while coaching leaders on escalations and service recovery.
Department Manager
Giant Food Stores
May 2012 - Sep 2020 (8 years 4 months)
Managed daily department operations in a high-volume, customer-facing environment, balancing customer service, inventory, and team performance. Improved on-shelf availability by streamlining ordering and inventory processes, and earned promotion to Assistant Store Manager.
Education
Degrees, certifications, and relevant coursework
Bucks County Community College
Associate of Arts, Accounting & Analytics
Earned an Associate of Arts in Accounting & Analytics.
The Giant Company
Internship, Customer Retention & Personalized Direct Communications
Completed an internship focused on customer retention and personalized direct communications.
Power BI
Training, Financial Reporting
Completed training in financial reporting and performance management.
Performance Management
Training, Human Resources
Completed training in HR 201 and HR 301.
Leadership Communication & Presentation
Training, Leadership Communication
Completed training in leadership communication and presentation.
Food Safety Certification
Certification, Food Safety
Earned a food safety certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Jared?
You can contact Jared and 90k+ other talented remote workers on Himalayas.
Message JaredGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
