At Amplify, I managed customer relationships throughout the account lifecycle, coordinating service delivery and resolving issues. I analyzed customer needs, usage patterns, and support trends to recommend solutions and promote product adoption.
As Customer Support Associate Manager and Customer Support Team Lead at Amplify, I coordinated case assignments, supported representatives handling complex issues, and monitored escalations. I also documented recurring customer issues and worked with internal teams on support-process improvements.
At Kroger, I supervised customer service operations, resolved escalated complaints, and trained employees on service standards and issue resolution. My work has included customer lifecycle management, case documentation, and remote customer support.
