Open to opportunities

Jared King

@jaredking

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Bilingual collections specialist with fraud investigation and customer service expertise.

United States

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What I'm looking for

I seek a role leveraging bilingual collections and fraud investigation skills in a collaborative, compliance-focused team with growth opportunities.

I am a bilingual (Spanish/English) collections and customer service professional with experience in debt recovery, fraud intake, and bank dispute resolution. I consistently delivered strong collection results and supported cross-functional teams with expert-level assistance.

My background includes roles at major collection and banking organizations where I negotiated payment plans, investigated payment discrepancies, and handled fraud intake for Capital One 360. I regularly updated and maintained case records in multiple database systems.

I bring frontline experience in compassionate de-escalation, locating and contacting debtors, and creating fraud cases ready for investigation. I have a track record of being among the top performers in dollars recovered per hour and supporting customer security efforts.

I also have seasonal wildland firefighting experience with Interagency Hotshot Crews and hold Red Card and chainsaw operator certifications, demonstrating my ability to perform in high-pressure, team-focused environments.

Experience

Work history, roles, and key accomplishments

Bilingual Collection Agent

Creditor Advocates Inc

Apr 2024 - Nov 2024 (7 months)

Contacted debtors in Spanish and English to negotiate payment plans, resolve discrepancies, and update account records while ensuring FDCPA compliance and compassionate de-escalation.

Collections Account Reconciliation Customer Service

Bilingual Collection Agent

Radius Global Solutions

Jun 2019 - Jan 2023 (3 years 7 months)

Managed multiple delinquent accounts for Capital One, located and contacted debtors in Spanish/English, planned recovery actions, and collected payments for USAA and US Bank portfolios.

Collections Account Management Skip tracing Debt Recovery Reporting

Fraud Intake Coordinator

Capital One 360

Jan 2017 - Dec 2018 (1 year 11 months)

Verified customer identities, interviewed fraud victims, created investigator-ready fraud cases, and provided expert support to Customer Service and branch teams for account security.

Fraud Investigation Interviewing Case Creation Risk Assessment Documentation Banking Compliance

Bilingual Customer Service Coordinator

Capital One Bank

Aug 2014 - Jan 2017 (2 years 5 months)

Handled customer dispute calls, resolved transaction claims with merchants, updated customers on claim status, and documented case details across banking systems.

Customer Service Dispute Resolution Case Documentation Communication

Bilingual Recovery Associate

Preferred Credit Inc.

Feb 2013 - Jun 2014 (1 year 4 months)

Performed bilingual asset recovery by phone, promoted to Special Handling to counsel high-risk clients, and consistently ranked among top agents in dollars recovered per hour.

Collections Oracle Daybreak Performance Metrics

Wildland Firefighter GS4

Plumas National Forest

May 2008 - Aug 2008 (3 months)

Served on an Interagency Hotshot Crew performing high-risk wildfire suppression, working extended shifts to protect lives, property, and natural resources during peak season.

Wildland Firefighting Hotshot Crew Operations Incident Response Hose Operations Teamwork

Wildland Firefighter GS4

San Bernardino National Forest

May 2007 - Aug 2007 (3 months)

Conducted wildfire suppression and cut line construction through chaparral, maintained Red Card Type 2 certification, and trained on hose lays and pump operation during seasonal assignments.

Wildland Firefighting Line Construction Hose Lay Operations Safety Compliance Seasonal Operations