Cristian De Leon
@cristiandeleon
Collections and customer service professional focused on compliant resolutions, bilingual support, and data-driven search evaluation.
United StatesWhat I'm looking for
I’m a bilingual customer service and collections professional with a strong track record of resolving accounts quickly, accurately, and in full compliance. In my current work as an Account Resolution Representative, I handle inbound and outbound calls, negotiate payment plans and settlements, and document account activity while maintaining call quality and productivity.
My background also includes precision-focused roles like Rater | TELUS Digital, where I evaluate search engine results for accuracy, relevance, and content quality, then provide structured feedback to improve algorithm performance and user experience. I bring the same accountability to other responsibilities—independently, with high precision in detail-heavy work.
Before transitioning fully into civilian roles, I served as a Combat Medic (68W) in the Pennsylvania Army National Guard. My training strengthened teamwork, discipline, decision-making under pressure, and readiness—values I continue to apply when resolving escalations, working with compliance/legal teams, and managing time-sensitive priorities.
Experience
Work history, roles, and key accomplishments
Account Resolution Rep
State Collection Service Inc.
Nov 2025 - Present (7 months)
Handle inbound and outbound calls to resolve consumer accounts through compliant payment plan and settlement negotiations. Document account activity while maintaining strong call quality and productivity.
Day Trader
CDFX Investments LLC
Nov 2021 - Present (4 years 7 months)
Analyze NASDAQ equities using technical and fundamental research and execute trades with strict risk management. Track and review trades to refine strategy and performance goals.
Search Engine Rater
TELUS Digital
Jun 2023 - Apr 2026 (2 years 10 months)
Evaluate search engine results for accuracy, relevance, and content quality. Provide structured feedback to improve algorithm performance and user experience with high precision.
Bilingual Collections Specialist
Statewide Tax Recovery
Feb 2021 - Dec 2021 (10 months)
Negotiate settlements and set up payment plans in English and Spanish with professionalism. Coordinate with compliance and legal teams to ensure accuracy in resolved accounts.
Bilingual Customer Service Rep
CoWorx Staffing Services
Jan 2017 - Feb 2020 (3 years 1 month)
Provided responsive customer support and resolved escalations while maintaining accurate CRM records. Delivered consistent service that contributed to customer satisfaction.
Customer Service Representative
TD Bank
Jan 2016 - Jan 2017 (1 year)
Assisted clients with transactions and account management while promoting products in a compliant manner. Built customer trust through clear, effective communication.
Assistant Manager
Champs Sports
Nov 2014 - Jan 2016 (1 year 2 months)
Supervised staff and drove sales performance while maintaining operational standards. Trained employees on customer engagement and product knowledge.
Supervisor
Rita's Italian Ice
Mar 2011 - Oct 2014 (3 years 7 months)
Oversaw daily operations and supervised staff performance to support strong service delivery. Trained employees on service and safety while resolving customer concerns effectively.
Education
Degrees, certifications, and relevant coursework
Louis E. Dieruff High School
High School Diploma, High School
Earned a High School Diploma from Louis E. Dieruff High School in Allentown, Pennsylvania in 2013.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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