Jaquelen Silva

Promoted myself on social media and sought new assignments by submitting my portfolio. Networked with photographers, film producers, directors, and casting agents to maintain relationships for repeat assignments.

Managed patient care and scheduling through various communication channels including phone, email, chat, and WhatsApp. Handled the escalation of legal issues and facilitated communication between different departments.

Created quotes for loan brokers and customers, and managed the administration, review, and follow-up of loan documents. Made credit decisions, approved or rejected loan applications, and handled customer service for incoming calls and emails.

Provided customer service and successfully upselled loan products and credit cards to clients. Maintained strong customer relationships while achieving sales targets.

Conducted outbound sales of insurance to both cold leads and existing customers, and managed customer service and cross-selling activities. Handled insurance papers administration and focused on customer retention for car insurance.

Currently pursuing studies in Business Economics at Dr. Smile/Impress remotely. This program focuses on patient care and scheduling, utilizing various communication channels such as phone, email, chat, and WhatsApp. Additionally, it involves managing legal issue escalations and inter-departmental communication.

Currently studying Pipeline Management in HubSpot at Högskolan i Skövde, delivered remotely. This program focuses on optimizing sales and marketing processes within the HubSpot CRM platform.

Completed a program in Digital Marketing Foundations through LinkedIn Learning in 2022. This course provided foundational knowledge in various aspects of digital marketing.

Attended Luleå Gymnasieskola from 2006 to 2009, focusing on a Sports Program. This program provided a comprehensive education with an emphasis on sports-related activities and studies.