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Japhet Kipkorir

@japhetkipkorir

Customer Service Representative who supported Safaricom customers by phone and email, resolving concerns and keeping accurate records.

Kenya

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What I'm looking for

I’m seeking customer support work where I can help resolve account, billing, order, and service concerns through email, live chat, or phone, including in a fully remote environment.

At Safaricom Plc, I responded to customer questions by phone and email, providing clear answers and resolving issues. I also documented interactions and maintained accurate contact lists and weekly outreach reports.

At Prialto, I answered customer inquiries through email and live chat using Zendesk. I resolved complaints, handled account and onboarding questions, and collected client feedback.

At SnappyCx, I supported a remote medical team by managing patient inquiries and sensitive documentation. I followed HIPAA requirements and used HubSpot CRM, AxisCare, and eClinicalWorks.

I’ve also managed concurrent client requests and project timelines using Asana and Trello, and optimized calendar management protocols to reduce scheduling conflicts. My customer support experience includes email, live chat, and phone.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Safaricom Plc

May 2024 - Feb 2026 (1 year 9 months)

Responded to customer questions and concerns through phone calls and email, providing clear, accurate, and friendly responses and resolving issues efficiently. Documented customer interactions and maintained accurate records, including contact lists and weekly outreach reports.

Customer Service Phone Support Email Support Documentation Communication Skills Teamwork

Virtual Executive Assistant

Prialto

Jun 2022 - Feb 2024 (1 year 8 months)

Answered customer inquiries via email and live chat (Zendesk), resolving complaints, handling account and onboarding-related questions, and collecting client feedback. Worked independently in a fully remote environment across multiple time zones.

Zendesk Asana Trello Customer Support Live Chat Email Support Remote Work Time Management

Virtual Medical Assistant

SnappyCx

Jan 2020 - Apr 2022 (2 years 3 months)

Optimized calendar management protocols, streamlined daily clinical workflows and administrative operations for a fast-paced remote medical team and reduced scheduling conflicts. Managed high-volume executive email correspondence and patient inquiries, delivering empathetic, high-level customer service with strict confidentiality and compliance.