Jan Triston Abella

Responded promptly to customer questions and provided accurate information tailored to each situation. Monitored case details and coordinated follow-up steps to keep service requests moving efficiently.

Developed strategic account plans to drive growth and profitability. Analyzed market trends to identify new business opportunities.

Developed retention strategies to strengthen customer loyalty and reduce churn. Resolved escalated complaints professionally while preserving customer trust and service quality.

Improved first-contact resolution through clear issue diagnosis, accurate call handling, and timely escalation when needed. Handled customer inquiries with professional communication and adaptable service across changing request types.

Delivered product knowledge and troubleshooting support across phone, email, and chat channels. Solved complex technical problems with analytical troubleshooting methods to improve the user experience.

Pursued a Bachelor of Science in Psychology at CIT-University.

Attended Salazar Colleges of Science and Institute of Technology in Cebu City.

Completed elementary education at Labangon Elementary School in Cebu City.