At Academic Excellence Inc., I supported US customers by email, chat, and phone, managing tickets from first contact through resolution and following up to confirm issues were solved.
I wrote and updated SOPs and canned responses to help provide consistent, accurate answers, while building customer relationships that supported satisfaction and retention.
At WeNovate PH, I managed client relationships, onboarding, contracts, and offboarding, and reached out to prospects to bring in new accounts. Earlier, I oversaw contact center operations at Onenix Connect BPO and supported AT&T and DirecTV customers and sales at iQor and VXI Global Solutions.
