Janine Smuda

Co-led Business Analyst support for a customer-facing Commercial Loan Application Portal and integrated Salesforce platform while supporting a specialized Commercial Banking Line of Business. Elicited, analyzed, and documented business and functional requirements and current- and future-state processes for system enhancements and business needs.

Performed Business Analyst and Business Systems Analyst responsibilities for a specialized Commercial Banking Line of Business serving property management firms. Supported the Update Authorized Signer process and integrated systems, including a customer-facing portal and Salesforce used by back-office employees.

Elicited and documented business requirements, developed Visio process flows and test scripts, and tested system changes and upgrades. Served as a liaison between Technology and key Lines of Business, including Retail Banking, Compliance, Treasury Management, and Electronic Banking.

Co-managed maintenance and support of the bank's commercial customer relationship management (CRM) system, Infor SalesLogix, and IBM Cognos, including system changes and upgrades. Completed three CRM system upgrades and rolled out the mobile CRM site to a select group of users.

Served as a Business Analyst within the Change Management Office, eliciting and documenting business requirements, developing Visio process flows and UAT test cases, and managing UAT activities including status reporting, retesting, and results analysis. Drove the successful completion of three concurrent projects: a consumer collection tracking and workflow system, an allowance for loan and lease

Managed the bank's BSA/AML and CIP programs and related daily activities. Led resolution of internal and external audit and examination findings.

Supported Operations and Information Technology as Senior Business Analyst, with responsibilities focused on operational analysis, reporting, metrics, and performance measurement. Acted as the bank-wide Microsoft Excel subject matter expert and co-conducted Excel training with the CFO/COO for their direct reports.

Rolled out and upgraded a new branch capture system across retail branches, including testing, validation, procedure development, and troubleshooting. Created and validated test cases for Operations applications, including FIS Service Request Manager, TellerInsight, and Deposit Origination.

Taught undergraduate- and graduate-level business technology courses. Selected to teach the graduate-level Business Database Systems course, including choosing the textbook and developing the course curriculum from the ground up.

Created job aids, procedure manuals, and classroom training materials for pharmacy computer systems. Led instructional design and development for a new call center implementation, acting as the primary instructional design resource and creating customer service and technical training courses.

Managed employee benefits for an organization of more than 300 employees across 40 states, supported the implementation of a new HRIS/payroll system through data validation, and troubleshot ongoing benefits issues.

Led classroom systems and procedures training for new tellers and personal bankers. Held sole responsibility for technical training across all bank systems. Supported the implementation of new regulatory requirements and bank-wide standards, including the USA PATRIOT Act and Customer Identification Program (CIP), by developing and delivering training to more than 200 employees.

Earned a Master of Business Administration with concentrations in Finance and Human Resource Management, and a Bachelor of Science with a double major in Mathematics and Computer Programming.

Earned a Bachelor of Science with a double major in Mathematics and Computer Programming.