At Affinity Federal Credit Union, I gather business requirements and turn them into user stories, process flows, and project documentation. I work with stakeholders, IT teams, vendors, and technology partners from project kickoff through go-live.
I built Smartsheet dashboards to track 52 projects and four project templates, with automated data pipelines for real-time project-status visibility. I also automated recurring KPI and departmental reports, cutting manual reporting time by five hours monthly.
At Sentara Healthcare, I coordinated conversion testing and developed UAT scenarios for healthcare system initiatives. I validated extract-file data against QNXT records and SQL results, and supported defect resolution for EDI transactions.
Earlier, I analyzed operational and financial data at American Heritage Credit Union and worked as a Junior Underwriter at Amerisave Mortgage. At AmerisourceBergen, I organized swim lanes and reference information for Lash Group employees and BPO and Process Owner teams.
