Open to opportunities

Janine DeBolt

@janinedebolt

Message

I drive enterprise SaaS retention, adoption, and expansion for legal-industry customers.

United States

Message

What I'm looking for

I'm looking to bring rigorous enterprise customer success, retention, adoption, and executive stakeholder management to an AI-enabled legal-industry product suite.

At Powell Software, I own a $1.1M North American enterprise SaaS portfolio, pairing deep product knowledge with strategic success planning.

I've delivered 104.2% net revenue retention and 97% gross revenue retention through executive engagement, proactive risk mitigation, and Customer Success Plans.

I lead EBRs and QBRs that connect ROI, adoption trends, business priorities, renewal strategy, and expansion opportunities. I also build webinars and enablement programs that help customers become self-sufficient.

Previously at Promevo, I managed a $7.9M book of business across 70+ enterprise, corporate, and SMB customers, helping them maximize Google Workspace and Google Cloud investments. My legal coursework and paralegal experience help me understand legal workflows and serve legal-industry customers.

Experience

Work history, roles, and key accomplishments

Current

Regional Customer Success Manager

Current

Powell Software

Nov 2023 - Present (2 years 10 months)

Own a $1.1M portfolio of enterprise SaaS customers across North America, achieving 104.2% NRR and 97% GRR through proactive account management and executive engagement. Co-create Customer Success Plans and lead Executive Business Reviews focused on ROI, adoption, and expansion.

Customer Success Account Management Executive Business Review Success Plans Risk Mitigation Adoption Enablement Webinars Cross Functional Collaboration Salesforce Gainsight Planhat HubSpot Zendesk Microsoft 365 Google Workspace Google Cloud Platform

Client Success Manager

Promevo

Mar 2023 - Nov 2023 (8 months)

Managed a $7.9M book of business with 70+ enterprise, corporate, and SMB customers, serving as a strategic advisor for Google Workspace and Google Cloud. Led onboarding, change management, and adoption initiatives to accelerate customer value realization.

Customer Success Account Management Onboarding Change Management Adoption Enablement Upselling Cross Selling Google Workspace Google Cloud Platform Salesforce Gainsight Planhat HubSpot Zendesk Microsoft 365

Renewals Specialist

Promevo

Jan 2023 - Mar 2023 (2 months)

Managed strategic renewals to maximize recurring revenue and customer retention. Collaborated with Customer Success and Sales teams to strengthen long-term customer relationships and identify growth opportunities.