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Camille Alfaro-Martell

@camillealfaro-martell

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Customer Success leader scaling AI-driven enterprise growth through retention, education, and operations.

United States

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What I'm looking for

I’m looking to lead Customer Success at an enterprise SaaS or LegalTech company where I can scale CS operations, drive AI adoption, and deliver measurable retention and expansion—building education programs and analytics that give the business early visibility into risk and opportunity.

I’m a Customer Success leader with 14+ years of client-facing experience, including 5+ years in AI-driven LegalTech and enterprise SaaS. I specialize in driving consistent revenue expansion, retention excellence, and operational scale across global markets—especially in complex, regulated environments.

As Head of Customer Success at Clearbrief (Seed), I lead a team of 4 CSMs managing 300+ clients, including AmLaw 20 and the American Arbitration Association. I’ve delivered 161% BigLaw NRR and supported $4.8M+ ARR, professionalizing the CS function through smarter account segmentation, a stage-gated pilot playbook, and cross-functional GTM alignment.

I built LegalOn Technologies’ U.S. and U.K. Customer Success function from the ground up as the first CS hire, leading a team of 6 across 200+ clients and supporting $4.5M+ ARR growth through Series D to E. Previously at Everlaw, I drove 140% NDR and $4.09M+ annualized MRR, and I’m also known for customer education and AI adoption—revamping Clearbrief Academy with 90+ live training sessions and enabling widespread platform action adoption.

Experience

Work history, roles, and key accomplishments

Head of Customer Success Analytics

LegalOn Technologies

Jan 2024 - Jan 2026 (2 years)

Built and scaled the U.S. and U.K. Customer Success function as the first CS hire, leading a team of 6 managing 200+ clients and supporting $4.5M+ ARR growth through Series D–E. Co-led global CS leadership and expansion frameworks tied to retention forecasting and product engagement signals.

Customer Success Operations Global CS Strategy Series D–E Scaling

Senior Enterprise Customer Success

Everlaw

Jan 2021 - Jan 2023 (2 years)

Managed 18 enterprise accounts across the customer lifecycle, delivering $4.09M+ annualized MRR, 140% NDR, 119% revenue retention, and 100% customer retention. Enabled AI adoption by coordinating a Generative AI beta with 10 Sales/Product counterparts and promoting 5 enterprise accounts via an OpenAI integration; coached 8 CSMs during Series C–D.

Enterprise Customer Success NDR Optimization Revenue Retention Customer Retention Coaching

Relationship Manager (Commercial)

Bridge Bank

Jan 2012 - Jan 2020 (8 years)

Managed a commercial client portfolio of 40 relationships, driving $9M average YoY growth with $57M loan commitments and $22M deposits. Led credit-decision discussions with senior leaders and C-suite stakeholders across $5M–$200M in revenue clients while mitigating risk.

Portfolio Management Risk Mitigation Deposit Management

Head of Customer Success

Clearbrief

Jan 2026 - Present (5 months)

Led a team of 4 CSMs across 300+ AI cite-checking clients, driving 161% BigLaw NRR and supporting $4.8M+ ARR. Revamped customer education and AI adoption programs, including 90+ live training sessions for 200+ AAA arbitrators and renewal pipeline automation in HubSpot.

Customer Success Leadership Enterprise SaaS NRR%Customer Education

Strategic Partnerships Manager

EarnUp, Inc

Jan 2020 - Present (6 years 5 months)

Developed a strategic financial-services partnership, generating proposal requests for SaaS offerings across 4,000+ customers. Negotiated contract amendments to sustain collaboration after the partner exited the industry.

Strategic Partnerships Business Development SaaS Proposal Generation Contract Negotiation Financial Services Partnerships Stakeholder Management