Santiago Soffer

Manage onboarding, offboarding, and engagement processes across global operations. Collaborate with payroll to ensure timely and accurate payouts, and automate workflows to enhance efficiency.

Delivered customer support for DuPont, managing tickets and requests with high attention to detail. Enhanced resolution times by streamlining ticketing workflows and providing top-tier customer service.

Transitioned from a sales role to account management, overseeing 25+ client accounts. Simplified trading processes to make financial markets accessible, driving customer success.

Managed top-tier restaurant accounts in the South Cone market, partnering with brands such as Burger King and McDonald's to drive platform growth and improve gross bookings. Led restaurant and courier acquisition efforts for Uber Eats in New York City and supported the Toronto launch team.

Provided customer support across billing, payment issuance, and collections. Transitioned to a quality-focused role, implementing process improvements to enhance customer satisfaction.

Pursuing Law Studies at Universidad de la República, ongoing since 2020.

Completed a Sales and Negotiation course offered by Uber in 2018.

Completed a SQL course offered by Uber in 2018.

Earned a Barista Certification from Wafels & Dinges in 2016.

Completed a Fraud Prevention course offered by Zonamerica in 2015.

Earned a Quality Assurance Certificate from Zonamerica in 2015.

Studied International Relations at Universidad de la República from 2013 to 2015.

Completed a Customer Service Excellence course offered by GOL Airlines in 2013.

Completed high school with a focus on Medicine at San Juan Bautista from 2003 to 2009.