Open to opportunities

Janiena Dirain

@janienadirain

Administrative and operations professional at Broad View United coordinating community programs and daily operations.

At Broad View United, I serve as a primary contact for congregants, visitors, volunteers, and community partners, while coordinating schedules, program logistics, and participant information. I also facilitate outreach programs and events, and maintain the records and bookings that support day-to-day operations.

Earlier, I supported leadership and office operations at Broad View United and managed e-commerce operations at Walmart. At Smart Communications, Inc., I worked on emerging network technologies, including virtualisation and 5G, and helped teams evaluate and communicate technical solutions.

Experience

Work history, roles, and key accomplishments

Current

Community and Congregational Support Worker

Current

Broad View United

Jun 2025 - Present (1 year 4 months)

Serve as a primary point of contact for congregants, visitors, volunteers, and community partners, managing schedules, program logistics, and outreach events. Assist with volunteer recruitment, onboarding, and maintain accurate records and participant data.

Stakeholder Communication Schedule Management Event Coordination Volunteer Management Records Management Digital Communication Canva

Administrative Assistant/Receptionist

Broad View United

Jan 2024 - May 2025 (1 year 4 months)

Provided administrative assistance to leadership and ministry staff, managing calendars, appointments, and facility bookings. Prepared correspondence, reports, and presentations, and maintained databases and information systems.

Calendar Management Documentation Preparation Database Management Event Coordination Digital Communication Audio Visual Support Invoicing

E-Commerce Operations Manager

Walmart

Apr 2023 - May 2024 (1 year 1 month)

Led e-commerce operations by mentoring associates and optimizing digital workflows, managing ERP systems for order processing and resource allocation. Analyzed sales data to inform inventory planning and implemented digital tools for workload tracking.

E Commerce Operations ERP Order Fulfilment Inventory Planning Data Analysis Team Leadership Digital Tools

Solutions Architect Supervisor

Smart Communications, Inc.

Jul 2018 - Aug 2021 (3 years 1 month)

Led emerging technology initiatives, overseeing requirements gathering, system architecture design, and prototyping. Acted as liaison between technical teams and business units, delivering reports and training on 5G and network virtualization.

System Architecture Requirements Gathering Prototyping Technical Documentation Network Virtualization Lucid Cross Functional Collaboration

Senior Software Development Analyst

Smart Communications, Inc.

Jan 2018 - Jun 2018 (5 months)

Spearheaded data center virtualization projects, integrating network and software systems. Collaborated on smart city and location-based technologies, produced technical documentation, and resolved technical challenges.

Data Center Virtualization Network Integration Technical Documentation Prototyping Cross Functional Collaboration

Software Development Analyst

Smart Communications, Inc.

Oct 2012 - Dec 2017 (5 years 2 months)

Developed and evaluated prototypes for emerging network technologies including virtualization, security, and M2M solutions. Presented technical findings to network and enterprise departments and fostered vendor relationships.

Prototyping Network Technologies Virtualization Security M2M MDM Technical Presentations Vendor Management

Education

Degrees, certifications, and relevant coursework

University of Victoria

Diploma, Business Administration

2021 - 2023

Completed a Diploma in Business Administration from the University of Victoria from 2021 to 2023.

Mapua Institute of Technology

Bachelor of Science, Computer Engineering

2007 - 2012

Activities and societies: Designed a Braille Cellphone for the Blind; won top place at the 8th Smart Wireless Engineering Education Program Innovations and Excellence Awards and received commendation at both school and national levels.

Studied Computer Engineering from 2007 to 2012. Designed a Braille Cellphone for the Blind, winning top place at the 8th Smart Wireless Engineering Education Program Innovations and Excellence Awards and receiving commendation at school and national levels.