DUDamaine User
@damaineuser
Results-driven business professional with expertise in analytics strategies.
JamaicaWhat I'm looking for
I am a results-driven business professional with over 6 years of experience in enhancing business systems and driving analytics strategies. My expertise in data analysis, creative problem-solving, and workforce analytics has led to significant improvements in operational efficiency and decision-making processes. I have a proven ability to lead cross-functional teams, mentor junior analysts, and present actionable insights to senior leadership.
Currently, I serve as the Associate Director of Business Analytics at Ibex, where I lead and oversee the business analytics function within the organization. I develop and execute the overall analytics strategy aligned with business goals, manage a team of analysts, and collaborate with cross-functional teams to translate business needs into analytics projects. My commitment to fostering a culture of continuous improvement drives me to stay informed about industry trends and emerging technologies, ensuring that our analytics practices remain at the forefront of innovation.
Experience
Work history, roles, and key accomplishments
Associate Director - Business Analytics
Ibex
Jun 2023 - Present (1 year 11 months)
Overseeing the business analytics function, managing a team, and driving data-driven decision-making processes while fostering a culture of continuous improvement.
Senior Manager - Business Analytics
Ibex
Jan 2021 - Jun 2023 (2 years 5 months)
Led the business analytics function, developed analytics strategies, managed a team of analysts, and presented actionable insights to senior leadership.
Assistant Manager Business Analytics
Ibex
Mar 2019 - Jan 2021 (1 year 10 months)
Analyzed complex data, developed reports and dashboards, and collaborated with teams to define analytics projects while mentoring junior analysts.
Business Analyst
Ibex
Mar 2018 - Mar 2019 (11 months)
Conducted in-depth analysis of business processes, collaborated with stakeholders to gather requirements, and utilized SQL and Power BI to generate insights for decision-making.
Real Time Analyst
Ibex
Sep 2017 - Mar 2018 (6 months)
Monitored real-time performance metrics in a contact center, analyzed data to identify trends and issues, and collaborated with the Operations team to optimize staffing and resource allocation.
Education
Degrees, certifications, and relevant coursework
ENEB - Escuela de Negocios Europea de Barcelona
Double Masters, Big Data and Business Intelligence
2021 -
Pursued a Double Masters in Big Data and Business Intelligence, focusing on advanced analytics techniques and business intelligence strategies.
Denbigh High School
GOProfessional Certificate, Data Analytics
Completed the Google Data Analytics Professional Certificate, gaining skills in data analysis and visualization.
Availability
Location
JamaicaAuthorized to work in
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