Janet Osagbakhoe
@janetosagbakhoe
Customer service representative with expertise in website design and development.
What I'm looking for
With a strong background in customer service and website design, I bring a unique blend of skills to the table. Currently, I work as a Customer Service Representative at Enserv/BGP-CNPV JV, where I handle inquiries, resolve complaints, and ensure customer satisfaction. My experience in website design and development has equipped me with the technical know-how to create and maintain user-friendly websites, enhancing the online presence of my clients.
My educational background includes a Post Graduate Diploma in Information and Communication Technology and a Higher National Diploma in Biochemistry. I have honed my skills through various roles, including as a Quality Control Manager and Laboratory Analyst. I am passionate about delivering quality results and thrive in environments that value hard work and practical outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Enserv/BGP-CNPV JV
May 2023 - Present (2 years 1 month)
As a Customer Service Representative, I responded to inquiries, resolved complaints, processed orders, and provided accurate information about products and services. I also maintained records of customer interactions and collaborated with team members to improve processes.
Specialized Work Force
National Population Commission
Jan 2023 - May 2023 (4 months)
Trained as an Assistant Quality Control Officer overseeing census activities, ensuring compliance and quality in data collection processes.
Website Designer/Developer
Osayinkus Ventures
Jan 2021 - Jan 2023 (2 years)
Designed and developed websites, managed content migration to WordPress, and ensured security and compliance. Collaborated with clients to create functional websites and conducted testing and troubleshooting.
Quality Control Manager
Renent Cleaning Company
Oct 2010 - May 2013 (2 years 7 months)
Managed quality control processes to ensure compliance with standards and delivered high-quality services. Oversaw operations and addressed compliance issues.
Laboratory Analyst/Technician
Nigerian Petroleum Development Company
Mar 2009 - Feb 2010 (11 months)
Conducted analysis of crude oil, including specific gravity determination and water content analysis. Ensured accuracy and compliance in laboratory procedures.
Laboratory Analyst/Technician
Exxon Mobil Oil Nig. PLC
Oct 2006 - May 2007 (7 months)
Performed analysis of lube/base oil, including sample collection, registration, and various tests to determine oil quality and characteristics.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Post Graduate Diploma, Information and Communication Technology
2012 -
Grade: Merit
Completed a Post Graduate Diploma in Information and Communication Technology with Merit, focusing on the integration of technology in communication and information systems.
Federal Polytechnic Kaura Namoda
Higher National Diploma, Biochemistry
2008 -
Grade: Upper Credit
Earned a Higher National Diploma in Biochemistry with Upper Credit, emphasizing biochemical processes and laboratory techniques.
Federal Polytechnic Kaura Namoda
National Diploma, Science Laboratory Technology
2005 -
Grade: Upper Credit
Obtained a National Diploma in Science Laboratory Technology with Upper Credit, focusing on laboratory practices and scientific methodologies.
Federal Science College, Sokoto
Senior School Certificate
2002 -
Completed the Senior School Certificate Examination, which provided foundational education in various subjects.
Shetima Primary School
Primary School Leaving Certificate
1996 -
Achieved the Primary School Leaving Certificate, marking the completion of primary education.
Availability
Location
Authorized to work in
Job categories
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