Janet Osagbakhoe - Customer Service Representative - Enserv/BGP-CNPV JV | Himalayas
JO
Open to opportunities

Janet Osagbakhoe

@janetosagbakhoe

Customer service representative with expertise in website design and development.

Nigeria

What I'm looking for

I seek a role in a dynamic company that values innovation and teamwork.

With a strong background in customer service and website design, I bring a unique blend of skills to the table. Currently, I work as a Customer Service Representative at Enserv/BGP-CNPV JV, where I handle inquiries, resolve complaints, and ensure customer satisfaction. My experience in website design and development has equipped me with the technical know-how to create and maintain user-friendly websites, enhancing the online presence of my clients.

My educational background includes a Post Graduate Diploma in Information and Communication Technology and a Higher National Diploma in Biochemistry. I have honed my skills through various roles, including as a Quality Control Manager and Laboratory Analyst. I am passionate about delivering quality results and thrive in environments that value hard work and practical outcomes.

Experience

Work history, roles, and key accomplishments

EJ
Current

Customer Service Representative

Enserv/BGP-CNPV JV

May 2023 - Present (2 years 1 month)

As a Customer Service Representative, I responded to inquiries, resolved complaints, processed orders, and provided accurate information about products and services. I also maintained records of customer interactions and collaborated with team members to improve processes.

NC

Specialized Work Force

National Population Commission

Jan 2023 - May 2023 (4 months)

Trained as an Assistant Quality Control Officer overseeing census activities, ensuring compliance and quality in data collection processes.

RC

Quality Control Manager

Renent Cleaning Company

Oct 2010 - May 2013 (2 years 7 months)

Managed quality control processes to ensure compliance with standards and delivered high-quality services. Oversaw operations and addressed compliance issues.

EP

Laboratory Analyst/Technician

Exxon Mobil Oil Nig. PLC

Oct 2006 - May 2007 (7 months)

Performed analysis of lube/base oil, including sample collection, registration, and various tests to determine oil quality and characteristics.

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria logoNN

National Open University of Nigeria

Post Graduate Diploma, Information and Communication Technology

2012 -

Grade: Merit

Completed a Post Graduate Diploma in Information and Communication Technology with Merit, focusing on the integration of technology in communication and information systems.

Federal Polytechnic Kaura Namoda logoFN

Federal Polytechnic Kaura Namoda

Higher National Diploma, Biochemistry

2008 -

Grade: Upper Credit

Earned a Higher National Diploma in Biochemistry with Upper Credit, emphasizing biochemical processes and laboratory techniques.

Federal Polytechnic Kaura Namoda logoFN

Federal Polytechnic Kaura Namoda

National Diploma, Science Laboratory Technology

2005 -

Grade: Upper Credit

Obtained a National Diploma in Science Laboratory Technology with Upper Credit, focusing on laboratory practices and scientific methodologies.

FS

Federal Science College, Sokoto

Senior School Certificate

2002 -

Completed the Senior School Certificate Examination, which provided foundational education in various subjects.

SS

Shetima Primary School

Primary School Leaving Certificate

1996 -

Achieved the Primary School Leaving Certificate, marking the completion of primary education.

Tech stack

Software and tools used professionally

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