Oluwabusayo Folajin
@oluwabusayofolajin
Result-oriented professional with expertise in customer service and quality control.
What I'm looking for
I am a highly focused and result-oriented professional with proven experience in customer service, aftersales, and quality control. My exceptional communication, multitasking, and organizational skills have allowed me to effectively resolve customer concerns while maintaining professionalism and courtesy. I am committed to excellence and thrive in team collaboration, ensuring that all tasks are completed to the highest standards.
Throughout my career, I have held various roles that have honed my skills in quality control and customer service. As a Quality Control Specialist at Infuse Media, I monitored calls and emails, generated trend data, and provided valuable feedback to enhance service quality. My previous experience as an Aftersales Support Specialist at Dlight Solar involved managing escalations and conducting post-repair surveys, further solidifying my ability to deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Quality Control Specialist
Infuse Media
Feb 2024 - Jun 2025 (1 year 4 months)
Monitored calls and emails, generated trend data and quality reports. Provided feedback to directors and teams, and contributed to the development of monitoring standards.
Phone Verification Specialist
Infuse Media
Jun 2022 - Jan 2024 (1 year 7 months)
Verified information through scripted phone calls. Maintained accurate, up-to-date databases.
Aftersales Support / Service Tracking
Dlight Solar
May 2021 - Jun 2022 (1 year 1 month)
Managed escalations from call centers and digital platforms. Conducted post-repair surveys to ensure quality service and offered troubleshooting and repair guidance to customers.
Customer Service Representative
Dlight Solar
Jan 2021 - May 2021 (4 months)
Promoted services to new and existing customers. Resolved complaints effectively, enhancing customer satisfaction and retention.
Class Teacher
NYSC
Sep 2019 - Present (5 years 10 months)
Planned and coordinated academic activities. Taught various subjects and provided individual student support.
Marine Biologist / Survey Assistant
Depasa Marine International
Oct 2017 - Present (7 years 9 months)
Conducted trawling and pollution control exercises. Performed water quality and fuel tests, ensuring compliance with safety and quality standards.
Education
Degrees, certifications, and relevant coursework
International College of Safety and Management Professional (ICSMP)
PGD, Oil and Gas Production
Completed a Post Graduate Diploma in Oil and Gas Production. Gained specialized knowledge in the processes and technologies involved in the oil and gas industry.
University of Lagos, Akoka
B.Sc. (Hons), Marine Biology
Grade: Second Class Upper Division
Obtained a Bachelor of Science with Honors in Marine Biology, graduating with a Second Class Upper Division. Developed a strong foundation in marine ecosystems and biological processes.
Bishop Howells Memorial Grammar School, Lagos
Senior Secondary Certificate, General Studies
Completed secondary education and obtained the Senior Secondary Certificate. Focused on core academic subjects to build a foundational knowledge base.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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