Open to opportunities

Oluwabusayo Folajin

@oluwabusayofolajin

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Result-oriented professional with expertise in customer service and quality control.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a highly focused and result-oriented professional with proven experience in customer service, aftersales, and quality control. My exceptional communication, multitasking, and organizational skills have allowed me to effectively resolve customer concerns while maintaining professionalism and courtesy. I am committed to excellence and thrive in team collaboration, ensuring that all tasks are completed to the highest standards.

Throughout my career, I have held various roles that have honed my skills in quality control and customer service. As a Quality Control Specialist at Infuse Media, I monitored calls and emails, generated trend data, and provided valuable feedback to enhance service quality. My previous experience as an Aftersales Support Specialist at Dlight Solar involved managing escalations and conducting post-repair surveys, further solidifying my ability to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Quality Control Specialist

Infuse Media

Feb 2024 - Jun 2025 (1 year 4 months)

Monitored calls and emails, generated trend data and quality reports. Provided feedback to directors and teams, and contributed to the development of monitoring standards.

Quality Control Data Analysis Reporting Feedback Monitoring

Phone Verification Specialist

Infuse Media

Jun 2022 - Jan 2024 (1 year 7 months)

Verified information through scripted phone calls. Maintained accurate, up-to-date databases.

Phone Verification Data Entry Database Management Scripted Communication

Aftersales Support / Service Tracking

Dlight Solar

May 2021 - Jun 2022 (1 year 1 month)

Managed escalations from call centers and digital platforms. Conducted post-repair surveys to ensure quality service and offered troubleshooting and repair guidance to customers.

Escalation Management Survey Troubleshooting

Customer Service Representative

Dlight Solar

Jan 2021 - May 2021 (4 months)

Promoted services to new and existing customers. Resolved complaints effectively, enhancing customer satisfaction and retention.

Customer Service Customer Satisfaction Customer Retention

Class Teacher

NYSC

Sep 2019 - Present (5 years 10 months)

Planned and coordinated academic activities. Taught various subjects and provided individual student support.

Academic Planning Teaching Curriculum Development Classroom Management

Marine Biologist / Survey Assistant

Depasa Marine International

Oct 2017 - Present (7 years 9 months)

Conducted trawling and pollution control exercises. Performed water quality and fuel tests, ensuring compliance with safety and quality standards.

Marine Biology Fuel Testing Compliance

Education

Degrees, certifications, and relevant coursework

International College of Safety and Management Professional (ICSMP)

PGD, Oil and Gas Production

Completed a Post Graduate Diploma in Oil and Gas Production. Gained specialized knowledge in the processes and technologies involved in the oil and gas industry.

University of Lagos, Akoka

B.Sc. (Hons), Marine Biology

Grade: Second Class Upper Division

Obtained a Bachelor of Science with Honors in Marine Biology, graduating with a Second Class Upper Division. Developed a strong foundation in marine ecosystems and biological processes.

Bishop Howells Memorial Grammar School, Lagos

Senior Secondary Certificate, General Studies

Completed secondary education and obtained the Senior Secondary Certificate. Focused on core academic subjects to build a foundational knowledge base.