Babatunde Victor
@babatundevictor
I resolve complex customer issues and turn service data into actionable insights.
NigeriaWhat I'm looking for
At Guaranty Trust Holding Company, I resolve 65+ customer queries daily across walk-in, phone, email, and chat channels. I achieved a 95% first-contact resolution rate, reduced repeat complaints by 25%, and handled complex account and loan disputes without regulatory escalation.
I combine empathetic customer support with practical data analysis, using Excel, SQL, and Power BI to clean data, identify trends, and build actionable dashboards. My experience also includes quality control, HSE compliance, reporting, and process improvement across production, laboratory, and oil and gas environments.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Guaranty Trust Holding Company (GTCO)
Jan 2023 - Jan 2026 (3 years)
Resolved an average of 65+ customer queries daily across walk-in, phone, and digital channels. Achieved a first contact resolution rate of 95% and reduced repeat complaints by 25%.
Quality Control Officer
Dios Dlite
Jan 2022 - Dec 2022 (11 months)
Assisted in production and quality control operations. Inspected raw materials and products to ensure quality compliance and prepared quality and production reports.
Laboratory Technologist
Graceland Polytechnic
Jan 2021 - Jan 2022 (1 year)
Performed high complexity testing by preparing specimens for analysis and maintaining assay quality. Recorded and interpreted laboratory results and set quality assurance guidelines.
Quality Control / HSE Intern
Pan Ocean Oil Corporation
Jan 2019 - Dec 2019 (11 months)
Supported HSE monitoring and safety compliance activities on gas projects. Assisted in risk assessments and incident reporting procedures.
Data Analyst
TS Academy
Gathered, cleaned, validated, and structured datasets to ensure accuracy and integrity. Built reports, dashboards, and visualizations using Power BI, Excel, and SQL.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
B.Tech., Pure and Applied Chemistry
2015 - 2021
Pursued a B.Tech. in Pure and Applied Chemistry, gaining a strong foundation in chemical principles and laboratory practices.
Baptist Secondary School
SSCE Certificate
2006 - 2012
Completed secondary education and obtained the SSCE Certificate.
TS Academy
Data Analytics Certification, Data Analytics
Completed a data analytics certification with hands-on training in data cleaning, analysis, modeling, and visualization.
NBA SLP
Certification in Transcription Minute Writing and AI Assisted Documentation, Transcription and Documentation
Earned a certification in transcription, minute writing, and AI-assisted documentation for lawyers.
IT Training
IT Training Certification, Information Technology
Completed an IT training certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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